FAQs

All your questions, answered.

Pulse is the world’s largest gathering of Customer-Led SaaS professionals. It brings together business leaders and practitioners every year to share ideas, strategize best practices, and build relationships with the larger community. It’s also the biggest stage for our value of “Child-like Joy,” with rap songs, musical theater, parody videos, and more!

Over the last decade, Pulse has been home to more than 5,500 in-person attendees and more than 20k virtual attendees spanning six continents and attracting professionals from all industries and levels—from recent college graduates to executives of Fortune 500 companies, including GE, Microsoft, Cisco, Salesforce, and more. Past speakers include Gretchen Rubin, Malcolm Gladwell, Beth Comstock, Salman Khan, and others.

Pulse officially kicks off on Wednesday, May 15th at 7:00 AM CT and concludes on Thursday, May 16th at 4:30 PM CT.   We are planning an epic Pulse Party on Thursday night that you won’t want to miss!

Pulse will be taking place in-person in St. Louis, MO at:

America’s Center
701 Convention Plaza,
St. Louis, MO 63101

Pulse 2024 will be taking place in-person only. We will be adding session recordings to our Pulse Library in the months following the event.

The Pulse In-Person Standard Conference Pass is $1,695 + tax and fees. Special pricing will be available leading up to the event dates.

  • Super Early Bird Pricing: $995+, Available December 1, 2023 – January 31, 2024
  • Early Bird Pricing: $1,195+, Available February 1 – March 31, 2024
  • Standard Rate: $1,395+, Available April 1 – May 18, 2024

Pulse In-Person Conference Passes will provide access to the Keynotes, Breakout Sessions, Expo Hall, and Networking Receptions. Continental Breakfast, Lunch and light snacks are included with all Pulse Conference Passes.

You can view our group packages here.

Please download our template and edit it for your manager to see the value in attending Pulse!

You can make changes to your registration by going to this link. If there is a change you are unable to make online, please email us at pulseus@gainsight.com.

To apply a promo code to your order, choose your desired ticket type and quantity first, then enter your promo code in the text box labeled “Promo Code” located above the “Order Now” button, then press Order Now.

Please note that only one (1) promo code can be applied per ticket. We are unable to retroactively apply promo codes to existing tickets.

We accept all major credit cards.

Invoicing is reserved for groups of 15 or more.

Pulse Conference Passes
Cancel between December 6, 2023 – March 31, 2024 for a 50% refund minus a $150 fee. No refunds after April 1, 2024 – tickets may be transferred to a colleague.

You can transfer your Pulse Conference Pass at no charge by emailing pulseus@gainsight.com with the name and email address of the new ticket holder.

Anyone wanting to attend Pulse must be registered for a Pulse Conference Pass.

Confirmed speakers will receive one (1) Pulse Conference Pass.

We do not offer a one day pass to Pulse, however, you may purchase a Pulse Conference Pass and only attend one day.

The Mobile App will be launched in early May. Keep an eye out for an email with further information!

Registration is located on the 1st floor of America’s Center (street level). Registration Hours for Pulse are as follows:

  • Tuesday, May 14: 2:00 PM CT – 6:00 PM CT
  • Wednesday, May 15:  7:00 AM CT – 5:30 PM CT
  • Thursday, May 16: 8:00 AM CT – 2:00 PM CT

Continental Breakfast, Lunch and light snacks are included with all Pulse Conference Passes.

Please make sure to mark those on the space provided on the registration form when you register. If you have additional questions, please reach out to pulseus@gainsight.com.

Our Call for Speakers is open through January 26, 2024. We will begin announcing confirmed speakers in March, 2024.

Agenda announcements will be made in March 2024.

Sessions do not repeat. It’s possible that there will be multiple concurrent sessions across different tracks that you’d want to attend (this is partly why we always encourage multiple people to attend from an organization, so they can divide and conquer the great content). The good news is that after the conference we distribute recordings and slides from every session, so even if you miss one, you’ll be able to get caught up.

There is no specific dress code for Pulse, however, business casual is generally appropriate.

We’ve negotiated discounted rates for Pulse attendees at two nearby hotels. All recommended hotels are within walking distance to America’s Center. These special negotiated rates are only available until April 13, 2024, so do not miss out.

Marriott St. Louis Grand
800 Washington Avenue
rates from $239 per night, plus tax.

Courtyard by MARRIOTT Downtown/Convention Center 
823-827 Washington Avenue
rates from $189 per night, plus tax.

You can view more information about driving to America’s Center and available parking here.

To learn more about what Sponsorship Opportunities are available, please complete this form.

Please visit Explore St. Louis for local recommendations.

Daily temperatures in May range from 58°F to 77°F. See more detail here.

If you’re traveling internationally and require proof of attendance to get a Visa, please submit a request to pulseus@gainsight.com .

Gainsight will provide support services upon request. Please request accessibility services or accommodations for people who experience disabilities at the time of registration and/or four weeks in advance to maximize our efforts. For questions, or to request accommodations, please email pulseus@gainsight.com.

Shuttle service to/from hotels are not provided as all hotels are within walking distance to America’s Center.

Please note that there are no coat check facilities available at America’s Center. Please plan to keep your personal belongings to a minimum for your comfort.

America’s Center will have designated areas for privacy. Please check back closer to event dates for specific locations and information.

Our call for Pulse 2024 speakers is now closed. We will begin our 2025 Call for Speakers in December 2024.

Please send an email to pulseus@gainsight.com for assistance.

Pulse Europe 2024 will be taking place November 13-14, 2024 in Amsterdam.

Gainsight’s GameChanger Community is composed of real people who are passionate about customer-led success. Our Community strives to be a place where members can discuss product questions and best practices, share product feedback, and explore the latest from the world of Customer Success.

Visit our dedicated All About Pulse community page now!