The Map Is Drawn. The Journey Begins.

The #1 Event for Customer Professionals

2 days of workshops, breakouts, networking and parties for post-sales professionals. 
Where bold leaders navigate uncharted territory, uncover insights, and unlock 
the treasure of customer growth.

Las Vegas, NV
May 27-28
A colorful cartoon totem pole with decorative faces and shapes stands on a stone platform, topped by a parrot and a glowing skull—capturing the vibrant spirit of Gainsight Pulse. The totem is wrapped in vines, surrounded by grass and plants.
A person wearing a hat and sunglasses studies a map on rocky terrain at Gainsight Pulse. A backpacked dog glows blue from its mouth while two floating robots and a small bird mingle among plants and ancient ruins.

Sponsored by:

Some journeys are ordinary.
This isn’t one of them.

Industry Strategies & Proven Playbooks

A cute pink dinosaur stands atop a flowchart with three connected boxes, set against a colorful, pastel background with stars—bringing a touch of Gainsight Pulse energy. The top box has a checkmark, and the lower boxes display image icons.

Redefine Customer Success by discovering bold strategies, breakthrough AI innovations, and field-tested best practices designed to help you navigate complexity and uncover new opportunities.

Expert-Led Tracks & Live Q&A

A circular illustration with a temple at the top, two stone statues on the left, a treasure map on the right, and three colored gems connecting them, all set against a pastel starry background inspired by Gainsight Pulse.

Navigate tracks tailored to your role, goals, and growth stage. Join expert-led sessions and live conversations that reveal proven frameworks, innovative thinking, and actionable insights—so you leave equipped to lead with confidence.

Collaboration & Networking

Illustration of a megaphone projecting speech bubbles and a connected network of colorful user icons, set against a dreamy, starry pastel background—perfect for capturing the collaborative energy of Gainsight Pulse.

Explore meetups, roundtables, and spontaneous conversations designed to spark bold ideas and lasting partnerships. Compare maps, decode challenges, and team up with the best in the industry as you navigate what’s next, together.

Convince Your Boss
A conference scene shows a woman standing and two men seated on a stage, speaking to an audience. A screen behind them displays the gainsight pulse EUROPE logo and a slide with cartoon figures. Tables with attendees fill the room. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. A woman in a green dress speaks on stage with a microphone, while a man in a gray suit stands nearby. Behind them, a large screen displays her image and the word A woman smiling and talking with a man at a crowded Gainsight Pulse event, both wearing name badges and conference lanyards, with other attendees in the background. A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. People gather at a Gainsight Pulse conference booth under hanging cloud decorations, with a neon-lit archway in the foreground and display screens and banners in the background. A smiling woman wearing glasses hugs a man at an indoor Gainsight Pulse event. She appears happy and wears a conference badge, with other people visible in the blurred background.
A conference scene shows a woman standing and two men seated on a stage, speaking to an audience. A screen behind them displays the gainsight pulse EUROPE logo and a slide with cartoon figures. Tables with attendees fill the room. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. A woman in a green dress speaks on stage with a microphone, while a man in a gray suit stands nearby. Behind them, a large screen displays her image and the word A woman smiling and talking with a man at a crowded Gainsight Pulse event, both wearing name badges and conference lanyards, with other attendees in the background. A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. People gather at a Gainsight Pulse conference booth under hanging cloud decorations, with a neon-lit archway in the foreground and display screens and banners in the background. A smiling woman wearing glasses hugs a man at an indoor Gainsight Pulse event. She appears happy and wears a conference badge, with other people visible in the blurred background.
A conference scene shows a woman standing and two men seated on a stage, speaking to an audience. A screen behind them displays the gainsight pulse EUROPE logo and a slide with cartoon figures. Tables with attendees fill the room. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. A woman in a green dress speaks on stage with a microphone, while a man in a gray suit stands nearby. Behind them, a large screen displays her image and the word A woman smiling and talking with a man at a crowded Gainsight Pulse event, both wearing name badges and conference lanyards, with other attendees in the background. A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. People gather at a Gainsight Pulse conference booth under hanging cloud decorations, with a neon-lit archway in the foreground and display screens and banners in the background. A smiling woman wearing glasses hugs a man at an indoor Gainsight Pulse event. She appears happy and wears a conference badge, with other people visible in the blurred background.
A woman in business attire smiles and presents on stage in front of a large Gainsight Pulse conference screen, while a man in a blazer stands in the background. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A large, colorful hot air balloon with whimsical illustrations is displayed indoors near an escalator at a Gainsight Pulse event, where several people stand and admire it inside a modern glass building. A woman in a striped jacket holds a small tan and white puppy as another person, perhaps at Gainsight Pulse, gently reaches out to pet the puppy's face. The softly blurred background features calming green and blue hues. A large digital screen in a lobby displays “pulse: Discover the Magic Behind the Curtain” with animated graphics of a stage, Cinderella, and a fairy godmother—capturing the spirit of Gainsight Pulse as people pass by escalators and tables in the foreground.
A woman in business attire smiles and presents on stage in front of a large Gainsight Pulse conference screen, while a man in a blazer stands in the background. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A large, colorful hot air balloon with whimsical illustrations is displayed indoors near an escalator at a Gainsight Pulse event, where several people stand and admire it inside a modern glass building. A woman in a striped jacket holds a small tan and white puppy as another person, perhaps at Gainsight Pulse, gently reaches out to pet the puppy's face. The softly blurred background features calming green and blue hues. A large digital screen in a lobby displays “pulse: Discover the Magic Behind the Curtain” with animated graphics of a stage, Cinderella, and a fairy godmother—capturing the spirit of Gainsight Pulse as people pass by escalators and tables in the foreground.
A woman in business attire smiles and presents on stage in front of a large Gainsight Pulse conference screen, while a man in a blazer stands in the background. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A large, colorful hot air balloon with whimsical illustrations is displayed indoors near an escalator at a Gainsight Pulse event, where several people stand and admire it inside a modern glass building. A woman in a striped jacket holds a small tan and white puppy as another person, perhaps at Gainsight Pulse, gently reaches out to pet the puppy's face. The softly blurred background features calming green and blue hues. A large digital screen in a lobby displays “pulse: Discover the Magic Behind the Curtain” with animated graphics of a stage, Cinderella, and a fairy godmother—capturing the spirit of Gainsight Pulse as people pass by escalators and tables in the foreground.

What a conference! Gainsight’s #pulse2025 Conference in Vegas did not disappoint. Between the amazing keynote, the selection of sessions, the networking, and of course the adorable puppies, this year was by far one of my favorite Pulses.

Melissa Allen
Director, Customer Success & Strategy, Okta

Gainsight Pulse was truly inspiring! Exploring the latest strategies and insights across Scaled and Digital Customer Success reaffirmed how exciting it is to be part of this innovative field. So many organizations are redefining the post-sales ecosystem by implementing intelligent, inventive workflows that meet customers exactly where they are.

Cooper Roe
Senior Business Operations Strategist, Zendesk

From the insightful sessions to the invaluable connections, it was a truly impactful week. I’m bringing back a wealth of knowledge to implement and share with my team — the learnings from Pulse 2025 will undoubtedly help us further elevate our customer experience strategies.

Carol Keyes
Sr. Manager, Customer Success Operations, BMC Software

Despite the big focus on AI this year, I’m not going to reach for ChatGPT to help me write some inspiring LinkedInfluencer-ready content. For me, Pulse is more than just new technology, keynotes, and key takeaways. It’s about real human connection, and the organic exchange of ideas in the little moments.

Bradley Bazhaw
Principal CS Systems Administrator, Payscale
🎯 The CS Industry Epicenter 🤿 Expert-Led Deep Dives 💡 Real-World Use Cases 💬 1:1 Conversations IRL 🔗 Connections beyond LinkedIn 👯‍♀️ Where Community Comes Together 📚 Admin & CSM Learning Paths 🛣️ Data Driven Roadmapping 🔮 Unlock the Future of Success 🎈 Career Growth & Unforgettable Fun 🤝 Connect with CS Masterminds ✨ World’s Leading AI Initiatives
🎯 The CS Industry Epicenter 🤿 Expert-Led Deep Dives 💡 Real-World Use Cases 💬 1:1 Conversations IRL 🔗 Connections beyond LinkedIn 👯‍♀️ Where Community Comes Together 📚 Admin & CSM Learning Paths 🛣️ Data Driven Roadmapping 🔮 Unlock the Future of Success 🎈 Career Growth & Unforgettable Fun 🤝 Connect with CS Masterminds ✨ World’s Leading AI Initiatives
🎯 The CS Industry Epicenter 🤿 Expert-Led Deep Dives 💡 Real-World Use Cases 💬 1:1 Conversations IRL 🔗 Connections beyond LinkedIn 👯‍♀️ Where Community Comes Together 📚 Admin & CSM Learning Paths 🛣️ Data Driven Roadmapping 🔮 Unlock the Future of Success 🎈 Career Growth & Unforgettable Fun 🤝 Connect with CS Masterminds ✨ World’s Leading AI Initiatives

Itinerary

Multiple tracks, multiple routes. Explore AI, expansion, retention, and customer experience. Chart your course, pack what you need, and set out.

Explore Tracks & Agenda

Tuesday, May 27th

  • 9:00am-5:00pm
    Pulse Academy Live - Separate ticket required

Wednesday, May 27th

  • 7:00am-5:30pm
    Registration
  • 7:30am-8:30am
    Continental Breakfast
  • 8:30am-10:00am
    Keynote
  • 10:00am-10:30am
    Morning break
  • 10:30am-12:15pm
    Breakout Sessions
  • 12:15pm-2:15pm
    Lunch
  • 2:15pm-5:00pm
    Breakout Sessions
  • 7:00pm-10:00pm
    Pulse After Party

Thursday, May 28th

  • 8:00am-3:00pm
    Registration
  • 8:00am-9:00am
    Continental Breakfast
  • 9:00am-10:30am
    Keynote
  • 10:30am-11:00am
    Morning break
  • 11:00am-12:45pm
    Breakout Sessions
  • 12:45pm-2:45pm
    Lunch
  • 2:45pm-4:30pm
    Breakout Sessions
  • 4:30pm-5:30pm
    Closing Networking Reception

Meet Your Expedition Leaders.

These are the strategists, operators, and innovators who have charted new territory in Customer Success, Community, and Education. You’ll hear from those who have already crossed the jungle — and built the map.

Portrait of Chuck Ganapathi, a smiling man with short, dark curly hair and glasses, wearing a black jacket over a light shirt, poses against a blue and white gradient background at Gainsight Pulse.

Chuck Ganapathi

CEO of Gainsight

Portrait of Marilee Bear, a woman with blonde hair wearing a light gray sweater over a blue and white striped collared shirt, smiling in front of a gradient blue and white background at Gainsight Pulse.

Marilee Bear

CRO of Gainsight

Portrait of Ty Nam, a smiling man with short dark hair wearing a navy blazer and light blue shirt, posing in front of a gradient background that fades from white at the top to purple at the bottom, reminiscent of the signature Gainsight Pulse event style.

Ty Nam

VP, Customer Experience, Cribl

A woman with long brown hair smiles at the camera, dressed in a dark turtleneck sweater and jacket. The background is a smooth gradient from white to blue, reminiscent of the signature style seen at Gainsight Pulse events.

Michelle Dizon

Head of Scale Success & Customer Education, Fathom

Portrait of Portrait of Jillian Bejtlich, a smiling person with shoulder-length brown hair and red glasses, wearing a dark shirt, in front of a gradient background fading from white at the top to blue at the bottom.

Jillian Bejtlich

Sr. Manager, Community + Customer Marketing, Calendly

Portrait of JJ Janikis, a smiling man with a beard and glasses wearing a brown sweater poses confidently in front of a gradient blue and white background, ready to speak at Gainsight Pulse.

JJ Janikis

Head of Customer Education, Asana

100+ More Speakers From Other Great Companies
WP Engine logo featuring a turquoise geometric square design on the left and the text Zendesk logo Workday logo The SAP logo features bold white letters Palo Alto Networks logo, seen at events like Gainsight Pulse, features an orange geometric icon to the left and the company name in bold black letters on a white background. The Okta logo features a black, circular sunburst design to the left of the word The image shows the BMC logo, featuring a stylized orange design on the left and the lowercase letters The Atlassian logo with a blue stylized The image displays the word Zoominfo logo Popmenu logo
WP Engine logo featuring a turquoise geometric square design on the left and the text Zendesk logo Workday logo The SAP logo features bold white letters Palo Alto Networks logo, seen at events like Gainsight Pulse, features an orange geometric icon to the left and the company name in bold black letters on a white background. The Okta logo features a black, circular sunburst design to the left of the word The image shows the BMC logo, featuring a stylized orange design on the left and the lowercase letters The Atlassian logo with a blue stylized The image displays the word Zoominfo logo Popmenu logo
WP Engine logo featuring a turquoise geometric square design on the left and the text Zendesk logo Workday logo The SAP logo features bold white letters Palo Alto Networks logo, seen at events like Gainsight Pulse, features an orange geometric icon to the left and the company name in bold black letters on a white background. The Okta logo features a black, circular sunburst design to the left of the word The image shows the BMC logo, featuring a stylized orange design on the left and the lowercase letters The Atlassian logo with a blue stylized The image displays the word Zoominfo logo Popmenu logo
Discover the Speakers

Location

Caesars Forum @ Las Vegas

This time, what happens in Vegas, gets taken back to the board room.
3911 S Koval Ln, Las Vegas, NV 89109

Book Your Stay
The iconic “Welcome to Fabulous Las Vegas, Nevada” sign stands surrounded by palm trees and hotels, inviting visitors to the city where events like Gainsight Pulse thrive under a clear blue sky.
A luxurious pool with fountains and a domed, Roman-style pavilion surrounded by columns sets the scene for Gainsight Pulse, with elegant buildings and palm trees in the background under a clear blue sky.
A grand view of Caesars Palace in Las Vegas at sunset, with tall hotel towers, lush greenery, fountains, and gardens in the foreground under a colorful evening sky—capturing the vibrant energy of Gainsight Pulse events.
A close-up of a craps table at Gainsight Pulse shows a wooden stick moving two dice, with betting chips and numbers visible on the green felt surface in the background.

Where to Stay

Every great expedition needs a base camp. We’ve secured special rates at two hotels near the venue to be your sanctuary before venturing back into the wild. Book soon; the best rooms go fast.

*Starting rates shown. Prices subject to change based on availability.

Caesars Palace

3570 S Las Vegas Blvd, Paradise, NV 89109

Starting at $234
*per night

Check Availability

Harrah's

3475 Las Vegas Blvd S, Las Vegas, NV 89109

Starting at $84
*per night

Check Availability

Get our best price today

Pulse is better with friends! Discounts are available when you book as a group of 5 or more.

Super Early Bird • Until January 31st, 2026

$995

Early Bird • Until March 31st, 2026

$1,295

Standard • Starts April 1, 2026

$1,595

Discounts available when you book as a group of 5 or more

  • 5-9 tickets Save 10%
  • 10-14 tickets Save 15%
  • 15-19 tickets Save 20%
  • 20+ tickets Save 30%

Pulse Academy Live

Get hands on with Gainsight CSMs in this in-person workshop designed to help you master your workflow, drive account impact, and navigate the complexities of Customer Success with confidence.

$399
Mastering Gainsight for CSMs
*limited spots available
$599
Admin 200
*limited spots available

Register for Pulse Today!

The map is in your hands. The expedition is assembling. All that’s missing is you.

Register Today!

FAQs

Got questions before you head out? We’ve got answers. Everything you need to know before the expedition begins.

See More Answers

Pulse is the world’s largest gathering of Customer-Led growth professionals. Each year, thousands of leaders and practitioners come together to explore the future of Customer Success, Community, Education, and Product Experience, sharing strategies, real-world lessons, and the ideas shaping the next era of SaaS.

 

More than just a conference, Pulse is where the Customer Growth community connects. Attendees learn from industry visionaries, hear directly from companies driving growth through customer relationships, and build lasting relationships with peers from around the world.

And in true Gainsight fashion, Pulse isn’t all business. It’s also a celebration of our value of Childlike Joy – with unforgettable moments like  rap songs, musical theater, parody videos, and experiences you simply won’t find at any other conference.

Since 2013, Pulse has welcomed more than 5,500 in-person attendees across six continents, bringing together everyone from rising professionals to Fortune 500 executives from companies like GE, Microsoft, Cisco, and Salesforce. Past speakers include Gretchen Rubin, Malcolm Gladwell, Beth Comstock, Salman Khan, and more.

Pulse will be taking place in-person only. We will be adding session recordings to our Pulse Library in the months following the event.

We’ve created this easy template to help show your manager the value in attending Pulse!

Pulse Conference Passes
Cancel between December 3, 2025 – March 31, 2026 for a 50% refund minus a $150 fee.

No refunds after April 1, 2026 – tickets may be transferred to a colleague.

Pulse Academy Live is designed for seasoned CS Admins with at least six months of experience, featuring interactive hands-on sessions, expert speakers, and advanced tips on Journey Orchestrator and data insights. Attendees will explore topics like Event Framework, API-based Rules, and creative solutions from experienced Gainsight Admins. The day concludes with an Admin Idea Exchange for collaborative problem-solving and sharing innovative solutions.