May 28th-29th — Las Vegas

Cutting-Edge Insights with Top Industry Experts

Get Inspired & Explore the Pulse Agenda

May 27th

Pulse Day 0

Pulse Academy Live (registration required)
9:00AM-5:00PM

Pulse Academy Live is a full day of in-person learning. An immersive workshop where Gainsight CS Admins receive live instruction on mastering workflows, automating success, and building smarter customer journeys.


Pulse Badge Pick Up
1:00PM-5:00PM

May 28th

Pulse Day 01

Breakfast
7:00AM-8:00AM


Keynote
8:00AM-9:30AM


Expo Hall:
9:30AM-5:00PM


Breakout Sessions
10:15AM-5:00PM


Lunch
12:00PM-2:00PM


Pulse Party
7:00PM-10:00PM

May 29th

Pulse Day 02

Breakfast
7:30AM-8:30AM


Keynote
8:30AM-10:00AM


Expo Hall:
10:00AM-3:30PM


Breakout Sessions
10:45AM-4:15PM


Lunch
12:30PM-2:00PM


Closing Networking Reception:
4:15PM-5:00PM

The Pulse 2025 Tracks

AI That Works for You

AI has moved beyond the hype—delivering real ROI and transforming customer programs. See how generative AI makes post-sales teams more agile—fueling AI-assisted health scores, hyper-personalization, automation, and more.

Winning with Digital CS

Doing more with less? Who isn’t. Digital Customer Success motions are key to delivering outcomes at scale. Hear how communities, in-app experiences, and education turn users into self-sufficient pros.

Advanced Gainsight Strategies

Go beyond the basics. Customize processes, automate at scale, and optimize reporting. From community to CS, unlock advanced Gainsight tactics that drive real impact.

Optimising Rev Ops & CS Ops

Let’s be real, nothing works without Ops. They’re the backbone of scalable, data-driven business growth. Get tactical on aligning CS with revenue, optimizing segmentation, and streamlining handoffs.

Future-Proofing CS

CS is evolving—fast. The best teams know when to scale, when to personalize, and when to let AI do the heavy lifting. Get the playbook from industry leaders for keeping customers engaged while growing smarter.

Leading with Empathy

Automation and AI are everywhere, but leadership is still human. Top leaders empower teams, foster resilience, and build cultures that thrive in times of change.

Mastering Gainsight Workflows

Master your day-to-day with this dive deep into tactical ways to leverage Gainsight for end users. Streamline health scores, spot risks early, and drive adoption with in-app engagements. Learn the essentials to make Gainsight work smarter, not harder.

Workshop Your Way to Growth

Time to get your hands dirty. Join expert-led workshops packed with real strategies, playbooks, and interactive exercises. Walk away with customer-led growth tactics you’ll be excited to use.

Agenda