May 28th-29th — Las Vegas
Cutting-Edge Insights with Top Industry Experts
Get Inspired & Explore the Pulse Agenda
May 27th
Pulse Day 0
Pulse Academy Live (registration required)
9:00AM-5:00PM
Pulse Academy Live is a full day of in-person learning. An immersive workshop where Gainsight CS Admins receive live instruction on mastering workflows, automating success, and building smarter customer journeys.
Pulse Badge Pick Up
1:00PM-5:00PM
May 28th
Pulse Day 01
Breakfast
7:00AM-8:00AM
Keynote
8:00AM-9:30AM
Expo Hall:
9:30AM-5:00PM
Breakout Sessions
10:15AM-5:00PM
Lunch
12:00PM-2:00PM
Pulse Party
7:00PM-10:00PM
May 29th
Pulse Day 02
Breakfast
7:30AM-8:30AM
Keynote
8:30AM-10:00AM
Expo Hall:
10:00AM-3:30PM
Breakout Sessions
10:45AM-4:15PM
Lunch
12:30PM-2:00PM
Closing Networking Reception:
4:15PM-5:00PM
The Pulse 2025 Tracks
AI That Works for You
AI has moved beyond the hype—delivering real ROI and transforming customer programs. See how generative AI makes post-sales teams more agile—fueling AI-assisted health scores, hyper-personalization, automation, and more.
Winning with Digital CS
Doing more with less? Who isn’t. Digital Customer Success motions are key to delivering outcomes at scale. Hear how communities, in-app experiences, and education turn users into self-sufficient pros.
Advanced Gainsight Strategies
Go beyond the basics. Customize processes, automate at scale, and optimize reporting. From community to CS, unlock advanced Gainsight tactics that drive real impact.
Optimising Rev Ops & CS Ops
Let’s be real, nothing works without Ops. They’re the backbone of scalable, data-driven business growth. Get tactical on aligning CS with revenue, optimizing segmentation, and streamlining handoffs.
Future-Proofing CS
CS is evolving—fast. The best teams know when to scale, when to personalize, and when to let AI do the heavy lifting. Get the playbook from industry leaders for keeping customers engaged while growing smarter.
Leading with Empathy
Automation and AI are everywhere, but leadership is still human. Top leaders empower teams, foster resilience, and build cultures that thrive in times of change.
Mastering Gainsight Workflows
Master your day-to-day with this dive deep into tactical ways to leverage Gainsight for end users. Streamline health scores, spot risks early, and drive adoption with in-app engagements. Learn the essentials to make Gainsight work smarter, not harder.
Workshop Your Way to Growth
Time to get your hands dirty. Join expert-led workshops packed with real strategies, playbooks, and interactive exercises. Walk away with customer-led growth tactics you’ll be excited to use.
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