The Brewery, London · 19–20 October 2026

Make the case to attend

700+ post-sales leaders gathering in London for two days of practitioner sessions, peer conversations, and the kinds of ideas you can actually implement. Here is everything you need to justify the trip.

Register Today!
A dog wearing a harness sniffs near a pond with lily pads, while two drones from Gainsight Pulse hover nearby. A stone totem with robot-like faces stands beside the water, surrounded by plants.

700+

Post-sales leaders

40+

Sessions & workshops

6

Tracks across Customer Success, Customer Education, Community and Revenue Ops

78%

Attendees who return year on year

Why Pulse Europe

What makes it worth it.

There are a lot of conferences you can send your team to. Most of them leave you with a tote bag and a deck you never open. Here is what is different about Pulse Europe.

HIDDEN TREASURE #1

The sessions are practitioner-led

The sessions at Pulse are built and delivered by the people doing the actual work at companies like Mastercard, Workday, Sonos and SAP. They share the build that failed before the one that worked.

HIDDEN TREASURE #2

The room is the right room

Everyone in the building is a post-sales pro. Customer Success directors, Customer Education leads, community managers, VP-level operators, and CCOs who are all working through the same challenges in real time. The hallway conversation is the session.

HIDDEN TREASURE #3

The timing is not accidental

October in London. Q4 planning is landing. AI restructuring decisions are being made. Retention pressure is real. The Pulse Europe 2026 programme is built around exactly what post-sales teams in Europe are dealing with right now.

HIDDEN TREASURE #4

You leave with something to use on Tuesday

The workshops are hands-on. Attendees leave with playbooks they built during the session, not slide decks they will never open. The Dig on Monday morning alone delivers more applicable ideas than most full-day conferences.

HIDDEN TREASURE #5

London is worth the trip

The Brewery in Shoreditch is one of the finest event venues in Europe. Two days in London in October is a good reason to leave the office. The city, the venue, the programme, and the people compound into something your team will talk about for six months.

HIDDEN TREASURE #6

Networking is the top-rated element

In every post-Pulse debrief survey, peer networking ranks as the number one reason people come back. 78% of attendees return. And this year, we have new networking formats like the Dig to deepen the connections you make.

Built for your specific role.

Find yours below to see what is waiting for you.

Customer Success

Retention pressure, AI disruption, team restructuring, and the shift from relationship management to revenue driver. These are the conversations happening in the CS track at Pulse Europe 2026.

 

Customer Education

Education is becoming a product feature, not a support function. The CE sessions at Pulse explore how to build programmes that drive adoption, reduce support costs, and make the case to the board.

 

Community Leaders

Community is moving from a channel to a system. The sessions for community leaders at Pulse look at how to design a connected programme that drives advocacy, deflects support load, and proves its value to the business.

 

Operations Leaders

The Revenue Ops track at Pulse is where the architecture conversations happen. Agentic workflows, AI integrations, health score rebuilds, and the tooling decisions that determine whether your CS programme scales or stalls.

 

Executive Leaders

Customer success has evolved from a support function into the critical driver of NRR. The executive conversations at Pulse explore what post-sales looks like when AI starts taking on some of the work — and how to lead through that shift.

 

What you bring back

The return on your two days.

Pulse is designed to deliver practical takeaways you can implement quickly.

  • For your team A renewal strategy grounded in what works

  • For your leadership Benchmarks from leading post-sales organisations

  • For your ops team AI use cases that are production-ready

  • New playbooks for digital and scaled customer programs

  • For your whole cohort A network you will actually use

Get the sign-off

The letter that gets you there.

You know the trip is worth it. Here is a template that makes the business case for you. Covers the ROI framing, the peer benchmarking angle, and the development case in two paragraphs. Copy it, personalise, and send.

Download the Template