Agenda
Chart your course.
Pulse offers multiple tracks designed to help you navigate AI, expansion, retention, and customer experience with clarity and confidence.
The Pulse Europe 2026 Tracks
Your journey, your path.
AI That Works for You
63% of CS teams are stuck in AI pilot mode. You won’t be. Watch the teams who’ve tied AI transformation straight to GRR and NRR, then take home the agent use cases that will help you protect renewals and unlock expansion.
Leading Through Change
Restructures. New charters. Higher expectations. AI rewriting the job itself. This is the room for leaders redesigning post-sales as agents take on some of the work. You’ll hear how to rebuild roles and earn trust through change.
Winning with Digital CS
Digital CS isn’t a one-and-done initiative, it’s how you win the scale challenge. See how the best teams run a connected hub of community, education, and in-app programs so they can increase retention rates across every single customer, even the long-tail.
Retention Ops in Action
CS Ops used to mean dashboards, process, and firefighting. Now it’s also the team building agentic workflows and orchestrating MCP calls. See how the sharpest Ops teams fuel retention and expansion in this track.
Proven Retention Strategies
The playbook that got CS here won’t survive the next era, and it’s time for you to adapt. Hear from the leaders that are reimagining retention in the age of AI, modernising their strategies, and adapting touchpoints across the customer journey.
Workshop Your Way to Growth
Roll up your sleeves and build. You’ll leave with working playbooks, agent workflows you can deploy, cleaner Sales-to-CS handoffs, retention plays ready to run when you’re back online. The most practical, hands-on room at Pulse.
RevOps Summit
Our popular Revenue and Customer Operations workshop is back as an invite-only half-day at Pulse Europe.
This hands-on session is designed for ops leaders and Gainsight admins ready to go beyond the surface: Operations now means scaling CS efficiently, aligning revenue teams, and turning customer data into your most powerful growth asset.
We’re keeping the room small, capped at 40 people, so the conversation stays specific. It’s also a chance to build relationships with other RevOps professionals that last well beyond Pulse.
What we’re covering
- Data management and hygiene at scale
- Process design and governance that holds up in practice
- Building real structure around AI instead of bolting it on
Details
- When: Wednesday, October 21, 2026, from 8:30 AM to 1:00 PM
- Includes a light breakfast and full lunch
- Where: The Saloon, The Ned, City of London
- Included with your Pulse Europe pass, no additional cost
How to join:
Register your interest here and our team will follow up to confirm your seat.
Note: You may need to open the registration link in Incognito mode or clear your cache. Please reach out to pulseeurope@gainsight.com if you have trouble accessing.
