Discover the symbiosis of cutting-edge AI and authentic human engagement, as we explore the exciting frontier where technology amplifies empathy and propels Customer Success into a new era. Don’t miss the latest on how AI can drive real-time insights, faster answers, and better digital programs to foster genuine human connections.

Customer Success has become pivotal in driving growth, loyalty, and long-term customer value. This track delves into the fundamentals of CS, providing attendees with essential knowledge and practical insights to implement effective strategies for reducing churn, building effective CS teams, uncovering expansion, and more.

Perfect for CS Operations and scale roles, join this track to learn how to optimize Customer Success operations, streamline workflows, and implement automation to enhance customer success and outcomes. You’ll learn to create a scalable CS framework that drives growth, reduces cost to serve, and maximizes customer lifetime value.

Learn about implementing systems and strategies that help your customers help themselves. Explore actionable strategies that empower your customers to succeed independently through self-service tools and community-driven learning. This track will dive into how creating strong customer communities, educational content and in-app experiences and guidance can reduce dependence on CS and Support teams, improve customer autonomy, increase satisfaction and success—all while reducing the cost to serve your customers.

A must-attend for CSMs interested in experiencing content dedicated to helping them make a bigger impact every single day. Learn and hear directly from your peers about battle-tested techniques to strengthen customer relationships, manage risk, navigate change, and more. Walk away with new ideas to drive high performance and exceed both your customers and companies expectations.

Discover principles and practical applications of human-first leadership, and its transformational impact on teams and customers. This track emphasizes the importance of empathy, understanding, and adaptability in leadership. Walk away with learnings and lessons on navigating AI and change management, cultivating a culture that values personal growth, and customer-centric decision-making to better navigate an ever-changing industry.