FAQs

Pulse Europe is EMEA’s gathering of Customer Success, Product, Customer Community and Education professionals. It brings together business leaders and practitioners annually to share ideas, strategise best practices, and build relationships with the larger community. It’s also the biggest stage for our value of “Child-like Joy,” with many fun initiatives, like rap songs, musical theatre, parody videos, and more!

Since 2015, Pulse Europe has been attracting professionals from all industries and levels—from recent college graduates to executives of Fortune 500 companies, including GE, Microsoft, Cisco, Salesforce, and more. Past speakers include Prof. Brian Cox, Christina Kosmowski, J.B. Wood and Geoffrey Moore.

Pulse Europe officially kicks off on Wednesday, 13 November at 7.00 AM CET and concludes on Thursday 14 November at 5.30 PM CET.

Pulse Europe is returning to Amsterdam, Netherlands! That means more networking opportunities with more European customer success teams, more access to businesses across the continent, and more chances to commute by bicycle. This year, Pulse Europe will take place at:

Amsterdam RAI
Europaplein 24, 1078 GZ
Amsterdam, Netherlands

Pulse Europe will be taking place in person only for 2024.

The Pulse Europe In-Person Standard Conference Pass is £1,199 + VAT. Special pricing will be available leading up to the event dates.

• Super Early Bird Conference Pass: €649 Available 5 June – 31 July
• Early Bird Conference Pass: €749 Available 1 August – 30 September
• Standard Conference Pass: €949 Available 1 October – 12 November

Pulse Europe Conference Passes will have access to the Welcome Reception, Keynotes, Breakout Sessions, Expo Hall and the Closing Reception. Continental Breakfast, Lunch and light snacks are included with all Pulse Europe Conference Pass.

Take advantage of our volume discounts by booking early!

You can make changes to your registration by clicking the link in your confirmation email. If there is a change you are unable to make online, please email us at pulseeurope@gainsight.com.

You can apply a promo code on the payment screen during registration. Please note that only one (1) promo code can be applied per ticket. We are unable to retroactively apply promo codes to existing tickets.

We accept all major credit cards.

Invoicing is reserved for groups of 12 or more.

All requests must be submitted via email to pulseeurope@gainsight.com.
Cancel between 5 June – 30 September for a 50% refund minus a €150 fee.
No refunds after 1 October 2024.
Tickets may be transferred to a colleague.

You can transfer your Pulse Europe Conference Pass at no charge by emailing pulseeurope@gainsight.com.

Anyone wanting to attend Pulse Europe must be registered for a Pulse Europe Conference Pass.

Confirmed speakers will receive one (1) Pulse Europe Conference Pass.

We do not offer a one day pass to Pulse, however, you may purchase a Pulse Europe Conference Pass and only attend one day.

The Mobile App will be launched in early November. Keep an eye out for an email with further information!

Continental Breakfast, Lunch and light snacks are included with all Pulse Europe Conference Passes.

Please make sure to mark those on the space provided on the registration form when you register. If you have additional questions, please reach out to pulseeurope@gainsight.com.

We have arranged discounted rates at these nearby hotels.

• nhow Amsterdam RAI
• Novotel Amsterdam City

Speakers are still being confirmed. Please check the website for updates.

Sessions are still being confirmed. Please check the website for updates.

Registration for individual sessions will not be required. However, you will be able to build a personal agenda via our Mobile App in November. Instructions will be sent to all registered attendees.

Sessions do not repeat. It’s definitely possible that there will be multiple concurrent sessions across different tracks that you’d want to attend (this is partly why we always encourage multiple people to attend from an organisation, so they can divide and conquer the great content). The good news is that after the conference we distribute recordings and slides from every session, so even if you miss one, you’ll be able to get caught up.

There is no specific dress code for Pulse Europe, however, business casual is generally appropriate.

You can view more information about driving to America’s Center and available parking here.

To learn more about what Sponsorship Opportunities are available, please email pulseeurope@gainsight.com.

Please visit I amsterdam for local recommendations.

The temperatures in Amsterdam in November are quite cold with temperatures between 6C and 10C (42F and 50F). To prepare for your visit, make sure to wrap up warm! November can also be rainy in Amsterdam so plan accordingly.

Amsterdam Airport Schiphol, known informally as Schiphol Airport, is the main international airport of the Netherlands.

Amsterdam boasts an impressive public transport network including metros, buses, trams, ferries and trains to help you get around the capital. Visit I amsterdam for additional details about transportation around Amsterdam.

If you’re travelling internationally and require proof of attendance to get a Visa, please submit a request to pulseeurope@gainsight.com.

Gainsight will provide support services upon request. Please request accessibility services or accommodations for people who experience disabilities at the time of registration and/or four weeks in advance to maximise our efforts. For questions, or to request accommodations, please email pulseeurope@gainsight.com.

There will be no child care services available onsite at Pulse Europe. Please inquire about child care services or recommendations with the concierge at your selected hotel. Be certain to make arrangements prior to your arrival in Amsterdam.

There will be seating marked Reserved for Accessible Seating in the Keynote and Session Rooms. All events and receptions will have seating available for those who are unable to stand for long periods of time.

All Keynotes will have front row seating reserved for those with mobility, visual, or interpreting needs.

Shuttle service to/from hotels are not provided.

The Pulse Europe call for speakers will open at the end of June and will be updated on the event website.

Please send an email to pulseeurope@gainsight.com for assistance.