The Map Is Drawn. The Journey Begins.

The #1 Event for Customer Professionals

2 days of workshops, breakouts, and networking for post-sales professionals. Where bold leaders navigate uncharted territory, uncover insights, and unlock the treasure of customer growth.

The Brewery, London, England
19-20 October 2026
Save £300 with Super Early Bird Pricing
A blue serpent wraps around a stone tower with ancient carvings. Two snake-like stone heads emerge from the tower, one holding a glowing green key like a Gainsight Pulse guiding the way. A greenish pool and distant trees complete the mystical scene.

The best discoveries aren't made alone.
This is what community looks like.

Pulse Europe, Gainsight’s flagship European conference, is the premier event for Customer Success, Customer Education, and Community professionals. Whether you’re reducing churn, scaling operations, or fostering customer communities, Pulse Europe is your key to transforming your game.

 

Expert Insights & Actionable Strategies

What MCP actually is. How agentic CS works in the real world. Answers you’d otherwise ask Claude for.

 

Industry Strategies & Proven Playbooks

If you own any part of the retention number, this is your event. Real playbooks, hard-won strategies, and the honest truth about AI upleveling.

 

Expert-Led Tracks & Live Q&A

40+ sessions and workshops of show-and-tell. See it live. Steal it immediately.

 

Collaboration & Networking

From morning roundtables to the closing reception, networking is baked into every moment. So many ways to leave with your new favourite idea.

 

Just got back from Pulse Europe by Gainsight — and wow, what an inspiring few days for anyone in Customer Success. Grateful for the insights, energy, and connections. Lots to bring back and put into practice with our team!

 

Guillame Roca
Senior Director, Global Customer Success, Poppulo

Last week I spent two days at Pulse Europe in Dublin, a great chance to finally meet in person many people I’ve been collaborating with for years. Good conversations, practical sessions, and lots of familiar faces.

 

Roberto Aiello
Senior Learning Experience Designer, Personio

Pulse Europe was packed with insights on the future of Customer Success… The future is highly personalised, with teams becoming truly hybrid combinations of humans, digital resources, and AI agents — allowing us to treat all our customers like our best customers and deliver a segment of one experience.

 

Quentin L
Senior Team Manager, Customer Success, Hubspot
🎯 The CS Industry Epicenter 🤿 Expert-Led Deep Dives 💡 Real-World Use Cases 💬 1:1 Conversations IRL 🔗 Connections beyond LinkedIn 👯‍♀️ Where Community Comes Together 📚 Admin & CSM Learning Paths 🛣️ Data Driven Roadmapping 🔮 Unlock the Future of Success 🎈 Career Growth & Unforgettable Fun 🤝 Connect with CS Masterminds ✨ World’s Leading AI Initiatives
🎯 The CS Industry Epicenter 🤿 Expert-Led Deep Dives 💡 Real-World Use Cases 💬 1:1 Conversations IRL 🔗 Connections beyond LinkedIn 👯‍♀️ Where Community Comes Together 📚 Admin & CSM Learning Paths 🛣️ Data Driven Roadmapping 🔮 Unlock the Future of Success 🎈 Career Growth & Unforgettable Fun 🤝 Connect with CS Masterminds ✨ World’s Leading AI Initiatives
🎯 The CS Industry Epicenter 🤿 Expert-Led Deep Dives 💡 Real-World Use Cases 💬 1:1 Conversations IRL 🔗 Connections beyond LinkedIn 👯‍♀️ Where Community Comes Together 📚 Admin & CSM Learning Paths 🛣️ Data Driven Roadmapping 🔮 Unlock the Future of Success 🎈 Career Growth & Unforgettable Fun 🤝 Connect with CS Masterminds ✨ World’s Leading AI Initiatives

Itinerary

Multiple tracks, multiple routes. Explore AI, expansion, retention, and customer experience. Chart your course, pack what you need, and set out.

 

Monday 19 October

  • 9:00-12:00
    The Dig

    Peer roundtables, networking moments-choose your own path

     

  • 11:00-12:00
    Light Bites

    Fuel up for your expedition

     

  • 12:00-13:00
    Day 1 Keynote

    The official start of Pulse Europe 2026

     

  • 13:30-17:30
    Sessions

    Learn from the best in the industry

     

Tuesday 20 October

  • 8:30-9:30
    Continental Breakfast

     

     

  • 9:30-10:30
    Day 2 Keynote

     

     

  • 11:00-12:45
    Sessions

     

     

  • 12:45-14:15
    Lunch

     

     

  • 14:15-16:00
    Sessions

     

     

  • 16:00-17:00
    Closing Networking Reception

     

     

What is The Dig?

Every great expedition starts before the official departure. The Dig is Pulse Europe’s Monday morning warmup—no keynotes, no big-room formats, no agenda you have to follow. Just explorers, finding their people, and uncovering ideas together.

It’s included with your registration. Come if you can—no pressure if you can’t.

What you can expect from The Dig:

  • Dig Sites: Small-group conversations on the topics your fellow explorers voted on in advance. Bring your take. Leave with someone else’s.
  • Find Your Expedition Party: CS Leaders, Customer Education, Customer Community, Ops. Find your people before the main event starts.
  • Open Excavations: Bring a real problem. No deck required. Leave with perspectives you wouldn’t have found in a breakout.
  • Vibe Lab: Built something with AI lately? Bring it. This open forum is for sharing what you’ve vibe-coded; work projects, side experiments, half-finished ideas welcome. No deck, no pressure, just builders talking to builders.

 

Speak at Pulse

Find Out More
A person in a long coat holds a device with wires, standing on a rock next to a colorful, glowing totem pole with faces—like a scene from Gainsight Pulse. A bird and floating robot hover nearby, among lush plants and ancient stone ruins.
A person wearing a hat and sunglasses studies a map on rocky terrain at Gainsight Pulse. A backpacked dog glows blue from its mouth while two floating robots and a small bird mingle among plants and ancient ruins.

Get our best price today

Pulse is better with friends! Discounts are available when you book as a group of 5 or more.

 

Super Early Bird • Until 30 June 2026

£649

 

 

Early Bird • Starting 1 July 2026

£799

(↑£150)

 

Standard • Starting 14 Sept 2026

£949

(↑£300)

 

Discounts available when you book as a group of 5 or more

  • 5-9 tickets Save 10%
  • 10-14 tickets Save 15%
  • 15-19 tickets Save 20%
  • 20+ tickets Save 30%

 

A conference scene shows a woman standing and two men seated on a stage, speaking to an audience. A screen behind them displays the gainsight pulse EUROPE logo and a slide with cartoon figures. Tables with attendees fill the room. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. A woman in a green dress speaks on stage with a microphone, while a man in a gray suit stands nearby. Behind them, a large screen displays her image and the word A woman smiling and talking with a man at a crowded Gainsight Pulse event, both wearing name badges and conference lanyards, with other attendees in the background. A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. People gather at a Gainsight Pulse conference booth under hanging cloud decorations, with a neon-lit archway in the foreground and display screens and banners in the background. A smiling woman wearing glasses hugs a man at an indoor Gainsight Pulse event. She appears happy and wears a conference badge, with other people visible in the blurred background.
A conference scene shows a woman standing and two men seated on a stage, speaking to an audience. A screen behind them displays the gainsight pulse EUROPE logo and a slide with cartoon figures. Tables with attendees fill the room. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. A woman in a green dress speaks on stage with a microphone, while a man in a gray suit stands nearby. Behind them, a large screen displays her image and the word A woman smiling and talking with a man at a crowded Gainsight Pulse event, both wearing name badges and conference lanyards, with other attendees in the background. A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. People gather at a Gainsight Pulse conference booth under hanging cloud decorations, with a neon-lit archway in the foreground and display screens and banners in the background. A smiling woman wearing glasses hugs a man at an indoor Gainsight Pulse event. She appears happy and wears a conference badge, with other people visible in the blurred background.
A conference scene shows a woman standing and two men seated on a stage, speaking to an audience. A screen behind them displays the gainsight pulse EUROPE logo and a slide with cartoon figures. Tables with attendees fill the room. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. A woman in a green dress speaks on stage with a microphone, while a man in a gray suit stands nearby. Behind them, a large screen displays her image and the word A woman smiling and talking with a man at a crowded Gainsight Pulse event, both wearing name badges and conference lanyards, with other attendees in the background. A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. People gather at a Gainsight Pulse conference booth under hanging cloud decorations, with a neon-lit archway in the foreground and display screens and banners in the background. A smiling woman wearing glasses hugs a man at an indoor Gainsight Pulse event. She appears happy and wears a conference badge, with other people visible in the blurred background.
A woman in business attire smiles and presents on stage in front of a large Gainsight Pulse conference screen, while a man in a blazer stands in the background. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A large, colorful hot air balloon with whimsical illustrations is displayed indoors near an escalator at a Gainsight Pulse event, where several people stand and admire it inside a modern glass building. A woman in a striped jacket holds a small tan and white puppy as another person, perhaps at Gainsight Pulse, gently reaches out to pet the puppy's face. The softly blurred background features calming green and blue hues. A large digital screen in a lobby displays “pulse: Discover the Magic Behind the Curtain” with animated graphics of a stage, Cinderella, and a fairy godmother—capturing the spirit of Gainsight Pulse as people pass by escalators and tables in the foreground.
A woman in business attire smiles and presents on stage in front of a large Gainsight Pulse conference screen, while a man in a blazer stands in the background. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A large, colorful hot air balloon with whimsical illustrations is displayed indoors near an escalator at a Gainsight Pulse event, where several people stand and admire it inside a modern glass building. A woman in a striped jacket holds a small tan and white puppy as another person, perhaps at Gainsight Pulse, gently reaches out to pet the puppy's face. The softly blurred background features calming green and blue hues. A large digital screen in a lobby displays “pulse: Discover the Magic Behind the Curtain” with animated graphics of a stage, Cinderella, and a fairy godmother—capturing the spirit of Gainsight Pulse as people pass by escalators and tables in the foreground.
A woman in business attire smiles and presents on stage in front of a large Gainsight Pulse conference screen, while a man in a blazer stands in the background. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A large, colorful hot air balloon with whimsical illustrations is displayed indoors near an escalator at a Gainsight Pulse event, where several people stand and admire it inside a modern glass building. A woman in a striped jacket holds a small tan and white puppy as another person, perhaps at Gainsight Pulse, gently reaches out to pet the puppy's face. The softly blurred background features calming green and blue hues. A large digital screen in a lobby displays “pulse: Discover the Magic Behind the Curtain” with animated graphics of a stage, Cinderella, and a fairy godmother—capturing the spirit of Gainsight Pulse as people pass by escalators and tables in the foreground.

FAQs

Got questions before you head out? We’ve got answers. Everything you need to know before the expedition begins.

 

See More Answers

Pulse Europe is the best gathering of Customer-Led growth professionals. Each year, top leaders and practitioners come together to explore the future of Customer Success, Community, Education, and Product Experience, sharing strategies, real-world lessons, and the ideas shaping the next era of SaaS.

More than just a conference, Pulse Europe is where the Customer Growth community connects. Attendees learn from industry visionaries, hear directly from companies driving growth through customer relationships, and build lasting relationships with peers from around the world.

And in true Gainsight fashion, Pulse Europe isn’t all business. It’s also a celebration of our value of Childlike Joy – with unforgettable moments like  rap songs, musical theater, parody videos, and experiences you simply won’t find at any other conference.

Since 2015, Pulse Europe has welcomed more than 1,000 attendees across the globe, bringing together everyone from rising professionals to Fortune 500 executives from companies like GE, Microsoft, Cisco, and Salesforce. Past speakers include Gretchen Rubin, Malcolm Gladwell, Beth Comstock, Salman Khan, and more.

 

The Pulse Europe In-Person Standard Conference Pass is £979 + VAT. Special pricing will be available leading up to the event dates.

  • Super Early Bird Conference Pass: £649 Available Until 30 June 2026
  • Early Bird Conference Pass: £799 Available 1 July – 13 September 2026
  • Standard Conference Pass: £949 Available  – Starting 14 Sept 2026

The Pulse Europe Conference Pass will have access to all official Pulse Europe activities. Continental Breakfast, Lunch and light snacks are included with the Pulse Europe Conference Pass.

 

Pulse Europe will be taking place in person only for 2026. We will be adding session recordings to our Pulse Library in the months following the event.

 

All requests must be submitted via email to pulseeurope@gainsight.com.
Cancel between 20 April – 30 September 2026 for a 50% refund minus a £150 fee.
No refunds after 1 October 2026.
Tickets may be transferred to a colleague by emailing pulseeurope@gainsight.com.