AI and agents have moved beyond the hype—driving measurable returns for post-sales teams. Discover GDPR-ready, multilingual use-cases that power AI-assisted health scores, hyper-personalisation and smart automation, making Customer Success teams more agile than ever.

Digital CS isn’t a theory anymore—it’s a business critical strategy. Learn how customer education, community, and in-product guidance are uniting into a single ecosystem that drives adoption and retention—without expanding headcount.

Streamline your day-to-day with a tactical deep-dive into Gainsight. See how to refine health scores, surface risks early and drive adoption through in-app journeys. Walk away ready to make Gainsight work smarter, not harder.

Customer Success is evolving fast. Top global teams know when to scale digitally, when to personalise humanly, and when to let AI shoulder the workload. Hear industry leaders share the playbook for keeping customers engaged—and revenue growing—across teams, languages, and markets.

Automation is everywhere, but leadership remains human. Explore how Europe’s best CS leaders foster resilience, inclusivity and high performance—empowering distributed teams and building cultures that thrive through change.

Nothing works without operations. Dive into practical tactics for aligning Customer Success with revenue teams, optimising digital programmes and perfecting hand-offs—all while navigating a complex data and privacy landscape.

Roll up your sleeves in expert-led workshops packed with actionable strategies, templates and interactive exercises. Leave with ready-made playbooks you can apply immediately to drive sustainable, customer-centric growth.