11 November — Convention Centre Dublin, Ireland
Elevate Your Pulse Experience with Pulse Academy Live
Educational workshop to help accelerate your career and the impact you’ll have on your business.
Why Attend
Pulse Academy Live
Pulse Academy Live (PAL) is the premier hands-on education workshop event tailored specifically for Gainsight Admins that have launched Gainsight CS, and have hands-on experience administering Gainsight CS for at least 6 months. Dive into advanced techniques, best practices, and insider tips to maximize efficiency and effectiveness in leveraging Gainsight for customer success.
What to Expect
Pulse Academy Live is a full day of in-person learning, with all new and refreshed programming for Pulse Europe. The agenda is under development, but topics may include JO Advanced Programs, leveraging APIs and the Events Framework, Pivots and Transforms, and more. Seats are limited to ensure a highly interactive and hands-on training experience! This ticket includes access to Pulse Academy Live on 11 November.
*This ticket does not grant you access to Pulse Europe taking place 12-13 November 2025
Hands-On Learning & Interactive Sessions
Get ready for a full day of immersive, in-person training designed to take your Gainsight skills to the next level. Through small group discussions, hands-on activities, and real-world exercises, you’ll deepen your expertise and gain actionable insights you can implement immediately.
Collaboration & Networking
This isn’t just about learning—it’s about connecting. Work alongside like-minded peers, share best practices, and collaborate on real challenges to expand your knowledge and build your professional network.
Available Courses
Gainsight Admin 200: Advanced Series
This event is designed for Gainsight Administrators with at least 6 months of hands-on experience administering Gainsight CS. Our instructors will facilitate small group collaboration and interactive exercises in a safe training environment. Some of the topics included are: JO Advanced Programs, Scorecard Optimizer and other AI-based tools, leveraging Rules to transform data and more! You’re also invited to bring a current business challenge that you’d like to get peer input on in this session.
Don’t Miss This
Learning Opportunity
12 November
Registration Open & Light Breakfast — 8:00AM-9:00AM
Welcoming Remarks & Icebreaker Activity — 9:00AM-9:15AM
Explore Dynamic Programs and Elevate Your Journey Orchestrator Skills — 9:15AM-10:45AM
Through discussion and scenario based group exercises, we’ll highlight some of the exciting new features and functions of Dynamic Programs. We’ll focus on the updated Evaluation element and conditions, action outcomes, and more; culminating in hands-on problem solving using the new Digital Journey to build workflows based on real-world criteria. We’ll configure use cases such as announcing a new feature and gathering feedback, as well as contacting customers based on usage to encourage adoption or expansion.
Break — 10:45AM-11:00AM
Leverage Rules to Transform Data into Valuable Insights — 11:00AM-12:30PM
Take a deeper look into utilizing Transforms and Pivots while preparing your data. Through instructor led discussion and exercises we will explore use cases for more complex data manipulation, to further your understanding of building out more robust datasets and using them to gain deeper insights.
Lunch — 12:30PM-1:30PM
The Art of Data Preparation: Hands-On with Peer Groups — 1:30PM-3:00PM
Work with your peers to tackle data challenges. This interactive workshop offers a practical approach to mastering data preparation with Gainsight’s Rules Engine. Engage directly with real-world scenarios, applying transforms and pivots to see their impact on data insights, consolidating and restructuring fields directly in Gainsight, as well as converting field data types from strings.
Break — 3:00PM-3:15PM
Harnessing Gainsight’s Newest AI Capabilities — 3:15PM-4:15PM
Explore new and updated AI-powered Gainsight features. At the end of the session, you will know how to leverage AI to help improve efficiency with Email Template writing, craft more predictive Scorecards using the Scorecard Optimizer, and many other powerful enhancements! Get ready to showcase exciting new tools to your team and leadership such as Takeaways, Cheat Sheet, and Meeting Assist!
Admin Idea Exchange — 4:15PM-5:15PM
Bring Your Own Problem! We’ll organize into small groups based on experience and interests to share and discuss current business challenges. Everyone will have the opportunity to present their problem, discuss with the group, and share ideas and options with peers, so you can head back to work and tackle your issue with new creative solutions!
