FAQs

All your questions, answered.

Pulse Europe is EMEA’s gathering of Customer Success, Product, Customer Community and Education professionals. It brings together business leaders and practitioners annually to share ideas, strategise best practices, and build relationships with the larger community. It’s also the biggest stage for our value of “Child-like Joy,” with many fun initiatives, like rap songs, musical theatre, parody videos, and more!

Since 2015, Pulse Europe has been attracting professionals from all industries and levels—from recent college graduates to executives of Fortune 500 companies, including GE, Microsoft, Cisco, Salesforce, and more. Past speakers include Prof. Brian Cox, Christina Kosmowski, J.B. Wood and Geoffrey Moore.

Pulse Europe officially kicks off on Wednesday, 12 November at 7.00 AM IST and concludes on Thursday 13 November at 5.30 PM IST.

Pulse Europe is moving to Dublin, Ireland! That means more networking opportunities with more European customer success teams, more access to businesses across the continent, and more chances to brainstorm over a Guinness. This year, Pulse Europe will take place at:

The Convention Centre Dublin
Spencer Dock
North Wall Quay
Dublin 1 D01 T1W6
Ireland

Pulse Europe will be taking place in person only for 2025.

The Pulse Europe In-Person Standard Conference Pass is £979 + VAT. Special pricing will be available leading up to the event dates.

  • Super Early Bird Conference Pass: €679 Available 11 June – 31 July
  • Early Bird Conference Pass: €779 Available 1 August – 30 September
  • Standard Conference Pass: €979 Available  1 October – 12 November

The Pulse Europe Conference Pass will have access to the Keynotes, Breakout Sessions, Expo Hall and Pulse Party. Continental Breakfast, Lunch and light snacks are included with the Pulse Europe Conference Pass.

If you have a group of 5+ attending Pulse Europe, please email us at pulseeurope@gainsight.com for group pricing and availability.

You can make changes to your registration by clicking the link in your confirmation email. If there is a change you are unable to make online, please email us at pulseeurope@gainsight.com.

You can apply a promo code on the payment screen during registration. Please note that only one (1) promo code can be applied per ticket. We are unable to retroactively apply promo codes to existing tickets.

We accept all major credit cards.

Invoicing is reserved for groups of 12 or more.

All requests must be submitted via email to pulseeurope@gainsight.com.
Cancel between 11 June – 30 September for a 50% refund minus a €150 fee.
No refunds after 1 October 2025.
Tickets may be transferred to a colleague.

You can transfer your Pulse Europe Conference Pass at no charge by emailing pulseeurope@gainsight.com.

Anyone wanting to attend Pulse Europe must be registered for a Pulse Europe Conference Pass.

Confirmed speakers will receive one (1) Pulse Europe Conference Pass.

We do not offer a one day pass to Pulse, however, you may purchase a Pulse Europe Conference Pass and only attend one day.

The Mobile App will be launched in early November. Keep an eye out for an email with further information!

Continental Breakfast, Lunch and light snacks are included with all Pulse Europe Conference Passes.

Please make sure to mark those on the space provided on the registration form when you register. If you have additional questions, please reach out to pulseeurope@gainsight.com.

Looking for accommodation during your visit to Dublin? Explore our hotel suggestions below:

We are currently accepting applications for Pulse Europe speakers here.

Sessions are still being confirmed. The agenda will be announced in early-mid August. Please check this website for updates.

Sessions do not repeat. It’s definitely possible that there will be multiple concurrent sessions across different tracks that you’d want to attend (this is partly why we always encourage multiple people to attend from an organisation, so they can divide and conquer the great content). The good news is that after the conference we distribute recordings and slides from every session, so even if you miss one, you’ll be able to get caught up.

There is no specific dress code for Pulse Europe, however, business casual is generally appropriate.

To learn more about what Sponsorship Opportunities are available, please email pulseeurope@gainsight.com.

Please visit the CCD’s website for local recommendations.

In Dublin during mid-November, expect cool and potentially wet weather with average daytime highs around 53-54°F (12°C) and nighttime lows around 43-44°F (6-7°C so plan accordingly.

Dublin Airport is the main international airport of Dublin.

Dublin is an easily walkable city, making exploring on foot a great option. For longer distances or accessing suburbs, the city’s public transport system is efficient and well-connected. For additional information, visit this website.

If you’re travelling internationally and require proof of attendance to get a Visa, please submit a request to pulseeurope@gainsight.com.

Gainsight will provide support services upon request. Please request accessibility services or accommodations for people who experience disabilities at the time of registration and/or four weeks in advance to maximise our efforts. For questions, or to request accommodations, please email pulseeurope@gainsight.com.

There will be seating marked Reserved for Accessible Seating in the Keynote and Session Rooms. All events and receptions will have seating available for those who are unable to stand for long periods of time.

Shuttle service to/from hotels are not provided.

Please send an email to pulseeurope@gainsight.com for assistance.