May 27, 2025 — 9:00am-5:00pm — Las Vegas
Pulse Academy Live: Where Learning Gets Hands-On
An immersive workshop where Gainsight CS Admins receive live instruction on mastering workflows, automating success, and building smarter customer journeys.
Get ready to roll up your sleeves and level up at Pulse Academy Live
This must-attend, action-packed workshop is designed for CS Admins with 6+ months of experience looking to level up their Gainsight skills. Get hands-on with Journey Orchestrator tips, data-driven insights using Pivots, and mastering the Event Framework for triggering Rules and APIs. Learn from experienced speakers, collaborate with peers, and walk away with practical strategies you can apply immediately. Don’t just keep up—get ahead!
Hands-On Learning & Interactive Sessions
Get ready for a full day of immersive, in-person training designed to take your Gainsight skills to the next level. Through small group discussions, hands-on activities, and real-world exercises, you’ll deepen your expertise and gain actionable insights you can implement immediately.
Expert-Led Tracks & Live Q&A
Learn directly from top Gainsight Admins as they guide you through specialized tracks. Participate in ask-me-anything sessions and get your toughest questions answered by those who’ve been in your shoes.
Collaboration & Networking
This isn’t just about learning—it’s about connecting. Work alongside like-minded peers, share best practices, and collaborate on real challenges to expand your knowledge and build your professional network.
What to expect at PAL!
Your Full-Day Agenda of Hands-On Learning and Expert Training
From Data to Decisions: Unlocking JO Reporting Potential with Dan Wiegert
Struggling to turn your JO data into actionable insights? Join Gainsight’s JO Admin to explore the best reporting options using JO objects, with practical tips on selection, usage, and iteration. Walk away with expert advice on presenting your findings for maximum impact!
Audience Alchemy: Crafting Dynamic Groups in JO with Dayn Johnson
Learn to build dynamic, reusable audiences in JO with ease! Join Gainsight customer Admin Dayn Johnson to explore Data Designer’s power for streamlining data sources while keeping audience criteria flexible. Walk away with actionable strategies to simplify workflows.
Pivot It, Just a Little Bit
Dive into the Pivot task within the Rules Engine to manipulate data and uncover valuable outcomes for your organization. Gain a deeper understanding of how this powerful feature works and learn practical ways to apply it to drive meaningful results.
The Main Event (Framework) with Brad Tippetts and Travis Floyd
Get ready to enhance your admin experience with advanced API techniques! Explore the Events Framework, harness External Actions for seamless integrations, and gain hands-on expertise in working with Gainsight’s API to build robust, customized solutions.
Scalable Solutions for Managing Contact Data with Keith Mattes
Join Gainsight Admin Keith Mattes learn how to define roles and personas using a custom Gainsight solution, tackle common challenges, and implement scalable strategies. Walk away with practical tips to evolve your approach and drive impactful results.
Gainsight Admin Hacks: Work Smarter, Not Harder with Caitlin Ankney
Struggling with tasks in Gainsight that take longer than expected? You’re not alone! In this session, gain essential tips and tricks to boost efficiency, streamline workflows, and overcome common admin challenges—whether you’re a beginner or a seasoned pro.
Admin Idea Exchange: Bring Your Own Challenge
Stuck on a tricky Gainsight configuration? Bring your toughest challenges to this collaborative session and tap into the collective expertise of fellow Gainsight Admins. Walk away with fresh perspectives, actionable solutions, and new ideas to tackle your obstacles head-on!
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