The next era of customer-led growth is yours to lead.

Customer success is no longer a silo. It's your most powerful lever for predictable revenue, competitive differentiation, and long-term customer value.

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Pulse was truly inspiring! So many organizations are redefining the post-sales ecosystem by implementing intelligent, inventive workflows that meet customers exactly where they are.

Jillian Bejtlich

Sr. Manager, Community + Customer Marketing, Calendly

What You’ll Walk Away With

A Clear Vision for How CS Drives Revenue at the Executive Level

Learn how the world’s most forward-thinking executives are repositioning customer success as a core growth function — building the organizational structures, metrics, and boardroom narratives that make CS undeniable at the highest levels of the business.

AI + Executive Strategy for the Next Era of Growth

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Discover how executive leaders are making bold bets on AI to transform their customer organizations — from automating operational complexity to unlocking predictive intelligence that gives them a clearer picture of revenue risk and opportunity than ever before.

Peer Conversations With the Leaders Defining What's Next

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Go beyond panels and presentations with candid, peer-led conversations among VP and C-suite leaders — sharing how they’re navigating organizational change, proving CS ROI to the board, and building the customer-led growth engines that will define the next decade.

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We know you’ll love these sessions!

The old CS Ops playbook won't keep up. Uncover the new playbook at Pulse!

MAY 27TH - 10:30AM-11:15AM

The Predictive Engine: Turning Customer Signals into Sustainable Revenue

Stop guessing where the highest-impact opportunities are and start using customer signals to guide your strategy. In this session, learn how to identify high-intent behaviors that signal expansion potential or churn risk, and turn those insights into targeted actions that drive NRR, customer growth, and greater team efficiency.

MAY 27TH - 4:15PM-5:00PM

Building a Commercial CS Mindset Without Breaking Trust

Many organizations are asking CSMs to play a bigger role in expansion, without losing focus on value delivery or customer trust. Learn how to adopt a commercial mindset rooted in value which is differentiated from quota-carrying sales behavior.

MAY 28TH - 11:00AM-11:45AM

The Segmentation Paradox: How Scaling Low-Touch Made Us More Personal

CX leaders often face the same challenge: how to scale customer experience without losing personalization. In this session, learn how ZoomInfo redesigned its segmentation strategy to deliver white-glove support to enterprise customers while making digital engagement more personalized and effective for smaller accounts. See how the team right-sized CX investments, introduced strategic human intervention points within digital programs, and reallocated resources to drive impact where it matters most.

MAY 28TH - 3:45PM-4:30PM

What Great CS Leaders Do Differently Leading with Impact and Influence

Customer Success has never been more important or more scrutinized. As teams face tighter budgets and rising expectations, the pressure is on to prove value and drive growth. Hear what truly sets great CS leaders apart, from how they frame their impact in business terms, to how they build executive trust by speaking the language of the boardroom.

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100+ More Speakers From Other Great Companies

Don't miss the event of the year!

Join 2,000+ customer leaders and learn alongside the teams redefining community, customer success, and growth.

Your board wants growth. Your customers want more. Your team needs direction.

Are you leading that charge?

At Pulse, You’ll Learn How To:

Make customer success your most powerful revenue lever
Turn your CS organization into a boardroom-ready growth story
Scale executive alignment across CS, Sales, and Finance
Prove the enterprise value of customer-led growth with metrics that move markets
Integrate CS strategy into your long-term competitive advantage