The next era of customer education is yours to uncover.
Education is no longer just onboarding. It's your retention strategy, expansion driver, and competitive advantage.
Pulse is where I go to pressure test how we’re building and scaling education programs. The value comes from being in the room with people actually doing the work, sharing what’s working, and leaving with ideas you can put into motion right away to drive adoption, retention, and growth.
Introducing DCS: Digital Center Stage
Right after the keynote, step into the room built for digital customer success.
For years, Pulse has felt synonymous with Customer Success. This year, Digital Customer Success takes center stage.
Immediately following the main stage keynote, we’re bringing Community, Customer Education, and Digital CS leaders together for a curated, two-hour experience designed exclusively for you. Right away you’ll walk into a rare, carved-out space to connect intentionally.
What this experience includes:
- Curated peer roundtables with your chance to sit next to digital-first leaders from companies like Zapier, Calendly, Airtable, Zoom, and more
- An exclusive, live class with Brian Oblinger, centered around must-have skills for the next stage of Digital Customer Success
- Sneak peek at the roadmap of Gainsight’s Digital Customer Hub
What you’ll walk away with
Frameworks to Prove Education's Impact on the Business
Learn how leading education teams are connecting learning programs directly to retention, expansion, and product adoption — so you can walk into any executive conversation with the metrics and language that get CE a seat at the table.
AI + Education Strategies Built for Scale
Discover how to thoughtfully integrate AI into your education programs to personalize learning paths, automate content delivery, and surface insights that help your team do more with less — without sacrificing the quality your customers expect.
Peer Insights From Education Leaders Charting the Path Forward
Go beyond theory with real conversations from CE leaders at companies like yours — sharing what’s working, what’s not, and how they’re building scalable programs that drive measurable customer outcomes across onboarding, adoption, and growth.
We know you’ll love these sessions!
The old community playbook won’t keep up. Uncover the new playbook at Pulse!
DCS: Digital Center Stage
For years, Pulse has felt synonymous with Customer Success. This year, Digital Customer Success takes center stage. Immediately following the main stage keynote, we’re bringing Community, Customer Education, and Digital CS leaders together for a curated, two-hour experience designed exclusively for you.
Moments That Matter: Turning Learner Participation into Momentum
Customer education has the power to drive real business impact, from higher retention and product adoption to measurable revenue growth. But those outcomes only happen when learners stay engaged beyond enrollment. Reframe learner engagement as a system of intentional moments, not a single campaign or launch.
The Power Pair: Community & Customer Education
How Asana aligned Community and Customer Education to scale learning, drive adoption, and eliminate silo friction—sharing the rituals, shared metrics, real co-created programs, and a repeatable framework for building durable cross-team partnerships.
From Courses to Cash: How Fathom AI Turns Customer Education into Revenue
Customer education is often seen as a retention or support tool, but when designed strategically, it becomes a powerful driver of adoption, expansion, and long-term revenue growth. Explore how scalable customer education programs accelerate time-to-value, reduce friction across the customer journey, and create measurable impact on retention and expansion.
100+ More Speakers From Other Great Companies
40% off today with code EDUCATION26
Join 2,000+ customer leaders and learn alongside the teams redefining community, customer success, and growth.
Your customers are learning differently now.
They’re turning to AI before they open your knowledge base. They expect personalized experiences, faster time to value, and education that meets them where they are.
Will you be ready for them?
At Pulse, You’ll Learn How To:
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Make your education program the first place customers go
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Turn learning into a retention & expansion driver
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Scale content and delivery without sacrificing quality
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Prove the ROI of education with metrics that matter
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Integrate customer education into the full customer lifecycle