The next era of community is waiting to be uncovered.

Community is no longer just a forum. It's your growth engine, support layer and brand amplifier.

40% off today with code COMMUNITY26
Illustration of a yellow dog drinking water from a pond near a futuristic stone structure with blue lights and faces, surrounded by grass, plants, hovering drones, and subtle elements inspired by Gainsight Pulse.

Pulse is one of those events where you can’t help but collect ideas, inspiration, and new collaborators. I always leave with a backlog of things I’m eager to test, a long list of new industry colleagues I’m already plotting with, and real regret that I didn’t adopt one of the Puppies of Pulse.

Jillian Bejtlich
Sr. Manager, Community + Customer Marketing, Calendly

Introducing DCS: Digital Center Stage

Right after the keynote, step into the room built for digital customer success.

For years, Pulse has felt synonymous with Customer Success. This year, Digital Customer Success takes center stage.

Immediately following the main stage keynote, we’re bringing Community, Customer Education, and Digital CS leaders together for a curated, two-hour experience designed exclusively for you. Right away you’ll walk into a rare, carved-out space to connect intentionally.

What this experience includes:

  • Curated peer roundtables with your chance to sit next to digital-first leaders from companies like Zapier, Calendly, Airtable, Zoom, and more
  • An exclusive, live class with Brian Oblinger, centered around must-have skills for the next stage of Digital Customer Success
  • Sneak peek at the roadmap of Gainsight’s Digital Customer Hub

What you’ll walk away with

Frameworks to Turn Community Into a Growth Engine

A cute pink dinosaur stands atop a flowchart with three connected boxes, set against a colorful, pastel background with stars—bringing a touch of Gainsight Pulse energy. The top box has a checkmark, and the lower boxes display image icons.

Learn the proven strategies top community leaders use to drive retention, fuel advocacy, and integrate community into every stage of the customer lifecycle — so your program delivers measurable business impact, not just engagement metrics.

AI + Community Playbooks Built for Scale

A circular illustration with a temple at the top, two stone statues on the left, a treasure map on the right, and three colored gems connecting them, all set against a pastel starry background inspired by Gainsight Pulse.

Discover how to thoughtfully layer AI into your community programs to surface insights, streamline support, and personalize member experiences — without losing the human connection that keeps your community thriving.

Peer Insights From Leaders Building What's Next

Illustration of a megaphone projecting speech bubbles and a connected network of colorful user icons, set against a dreamy, starry pastel background—perfect for capturing the collaborative energy of Gainsight Pulse.

Go beyond theory with real conversations from community leaders at companies like yours — sharing what’s working, what’s not, and how they’re building world-class programs that reduce support costs and deepen customer relationships.

40% off today with code COMMUNITY26
A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground.
A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground.
A large group of people gathers in a bright, modern convention center lobby with high ceilings and hanging plants. A colorful sign reading A man in a suit and tie, wearing glasses, smiles while speaking on stage at Gainsight Pulse against a dark background. He holds a small device in one hand and gestures with the other. A diverse audience sits closely together in a dimly lit auditorium at Gainsight Pulse, attentively watching a presentation or speaker on stage. The lighting casts a warm, colorful glow over the crowd. Three people smile and pose for a selfie at an indoor Gainsight Pulse event with colorful neon lights and cloud decorations hanging from the ceiling. Two hold drinks, and they all appear happy and engaged. Four people sit on high chairs on stage having a panel discussion at Gainsight Pulse Europe. A colorful backdrop displays the event's name and graphic designs, with the audience visible in the foreground.

We know you’ll love these sessions!

The old community playbook won’t keep up. Uncover the new playbook at Pulse!

MAY 27TH - 10:15AM-12:15PM

DCS: Digital Center Stage

For years, Pulse has felt synonymous with Customer Success. This year, Digital Customer Success takes center stage. Immediately following the main stage keynote, we’re bringing Community, Customer Education, and Digital CS leaders together for a curated, two-hour experience designed exclusively for you.

MAY 27TH - 4:15PM-5:00PM

From ‘You’re on Mute’ to ‘We’re All In’: 
A Fireside Chat on Zoom’s Community Glow-Up

Learn how Zoom built and scaled a global community during hypergrowth—balancing support, connection, and personalization—and the key strategies that have kept it thriving and relevant five years later.

MAY 28TH - 11:00AM-11:45AM

The Power Pair: Community & Customer Education

How Asana aligned Community and Customer Education to scale learning, drive adoption, and eliminate silo friction—sharing the rituals, shared metrics, real co-created programs, and a repeatable framework for building durable cross-team partnerships.

The Asana logo, seen at Gainsight Pulse, features three coral pink dots arranged in a triangle to the left of the word "asana" in lowercase black letters.

MAY 28TH - 3:45PM-4:30PM

Learning. Connection. Impact

Learn how LinkedIn unites Customer Learning and Community into a single strategic lever—driving adoption, behavior change, and executive impact through shared outcomes, measurable frameworks like Actioned Learners, and programs designed for real business results.

Explore more sessions
100+ More Speakers From Other Great Companies
WP Engine logo featuring a turquoise geometric square design on the left and the text The SAP logo features bold white letters The image displays the word The Atlassian logo with a blue stylized Palo Alto Networks logo, seen at events like Gainsight Pulse, features an orange geometric icon to the left and the company name in bold black letters on a white background. Zendesk logo The Okta logo features a black, circular sunburst design to the left of the word The image shows the BMC logo, featuring a stylized orange design on the left and the lowercase letters Workday logo Zoominfo logo Popmenu logo
WP Engine logo featuring a turquoise geometric square design on the left and the text The SAP logo features bold white letters The image displays the word The Atlassian logo with a blue stylized Palo Alto Networks logo, seen at events like Gainsight Pulse, features an orange geometric icon to the left and the company name in bold black letters on a white background. Zendesk logo The Okta logo features a black, circular sunburst design to the left of the word The image shows the BMC logo, featuring a stylized orange design on the left and the lowercase letters Workday logo Zoominfo logo Popmenu logo
WP Engine logo featuring a turquoise geometric square design on the left and the text The SAP logo features bold white letters The image displays the word The Atlassian logo with a blue stylized Palo Alto Networks logo, seen at events like Gainsight Pulse, features an orange geometric icon to the left and the company name in bold black letters on a white background. Zendesk logo The Okta logo features a black, circular sunburst design to the left of the word The image shows the BMC logo, featuring a stylized orange design on the left and the lowercase letters Workday logo Zoominfo logo Popmenu logo

40% off today with code COMMUNITY26

Join 2,000+ customer leaders and learn alongside the teams redefining community, customer success, and growth.

Register Today!

Your customers are changing fast!

They’re asking AI before they ask your forum. 
They expect faster answers, better experiences, 
and real value.

Will you give it to them?

At Pulse, you’ll learn how to:

  • Make your community the first place customers go

  • Reduce support volume while increasing engagement

  • Turn your community into a retention & expansion driver

  • Scale and prove impact without losing value

  • Integrate community into the customer lifecycle