Agenda

63% of CS teams are still in AI pilot mode. No matter your maturity, this track gets tactical on how to test and scale AI responsibly, what use cases work, and how to turn AI and agents into measurable business value.

Digital CS isn’t an initiative—it’s infrastructure. See how top teams are building a connected digital customer hub with community, education, in-app and email to scale learning and drive retention.

Designed for Gainsight practitioners ready to level up, learn how to improve segmentation, automation, and cross-team workflows across the Gainsight platform.

Behind every high-performing team is strong Ops. See how leading companies build systems that accelerate scale and give leadership clear visibility into retention and expansion.

CS programs must be built to adapt. This track shows how to modernize your strategy, update success metrics, and build the skills and systems that scale with customer needs.

Navigating restructures, new charters, and higher expectations? This track is for leaders tasked with redesigning roles, building trust during change, and shifting post-sales from support function to revenue driver.

This track helps Gainsight users turn strategy into tactics. Learn simple ways to improve outputs, automate processes, and harness the best practices of your peers.

Roll up your sleeves and build. These interactive workshops give you practical strategies and ready-to-use playbooks on everything from AI optimization to Sales-to-CS handoffs.