Pulse Academy Live

Learn practical tips, tricks, and best practices for troubleshooting your Gainsight instance—then put them to work. You’ll team up with fellow attendees to investigate and resolve issues in a hands-on demo environment, navigating a few twists and turns along the way. You’ll leave with greater confidence in your ability to diagnose problems and navigate troubleshooting with ease.

Struggling with complex, hard-to-debug Gainsight builds? This session focuses on effective rule design strategies and architectural patterns that bring consistency and clarity across Rules, Data Designer, and JO queries, helping you build solutions that are easier to manage, scale, and troubleshoot.

As CS Orgs continue to take on more responsibilities within organizations, ensuring internal alignment is more critical than ever. Using standard Gainsight functionality (Cockpit, Surveys and Journey Orchestrator), learn more about how we’ve scaled the collection of Executive Business Review insights for distribution to key business stakeholders.

Learn how to use Gainsight External Actions and the Events/Real-Time Rules framework to call APIs and automate Slack workflows from Gainsight MDA Objects. You’ll build a working integration that posts structured Slack messages from CTA events, then extend it into a hands-on lab that implements an automated “Risk CTA → Slack collaboration channel” process. Attendees will leave with reusable patterns for payload design, field mapping, and troubleshooting.

Successful email campaigns target the right person at the best time. Your Customer Success Managers have valuable insight into the needs of their customers. This knowledge can be used to “drop” specific contacts into relevant targeted on demand email campaigns, boosting customer engagement. This session will address the configuration of an on demand request form, the development of an advanced Journey Orchestrator program, and the generation of analytics reports.

Got a tricky configuration or a problem you don’t know how to solve? This collaborative session is your chance to gain fresh perspectives and actionable solutions. Bring your toughest challenges and tap into one of the best resources available—the collective expertise of your fellow Gainsight Admins. Whether you’re looking to start solving or refine your approach, this interactive exchange will leave you with new insights and ideas to tackle your obstacles head-on.

A deep dive into the evolving tech stack of the modern Customer Success Manager. We will kick off with an overview of the current AI landscape—covering both native Gainsight AI features and external productivity tools. Following the intro, we’ll break into groups to swap “in-the-trenches” stories of how these tools are actually saving time, improving customer outcomes, and reducing administrative overhead.

You select the topics that matter most to your daily work! Our Collaborative Round-Tables move away from presentations and into in-the-trenches problem-solving. Choose from deep dives including:

• The Strategic Edge: Mastering the “Art of No” to protect your time and prevent burnout.
• Navigating the C-Suite: Shifting from feature clicks to business outcomes for executive stakeholders.
• Advanced Risk Management: Identifying the soft signals of churn before the data catches up.
• The Value Accelerator: Shortening Time-to-Value (TTV) and using Radical Candor to rescue ghosted accounts.
• The Growth Engine: Spotting expansion signals and pivoting technical syncs into revenue opportunities.

We’ll come back together as one group to share learnings, discuss insights, and key takeaways.

This interview-style panel features industry experts and hiring managers pulling back the curtain on the CS talent market. In an industry rapidly shifting due to AI, you’ll hear first-hand what it takes to build a world-class skill set that keeps you indispensable. Learn exactly which marketable skills the top leaders are looking for right now, and how to ensure your professional brand remains on point in a shifting landscape.