CxO Retreat: London
19-21 October, 2026
A retreat for the people who run retention.
No one else understands the job you have. Until now. Thirty leaders who own retention, in one room. Off the record.
The model is shifting
Retention has never mattered more, and you’re the one accountable for it. There’s almost no one at your level to compare notes with.
Most events aren’t built for that. Too many people, too packed an agenda. CxO Retreat is thirty people, chosen carefully, who will say what they think.
We couldn’t reserve more hotel rooms than that. Once they’re gone, we open the waitlist.
You’ll regret not going.
Who’s in the room?
A deliberately small gathering of:
- Chief Customer Officers
- Chief Revenue Officers
- SVPs of Customer Success, Renewals, and Growth
- Executives who own NRR at the board level.
Not everyone who asks gets in. Every attendee must be approved.
Why you can’t miss this
You're not the only one losing sleep over this.
Same job, same pressure, same 2am doubts about whether the latest AI bet will pay off. Everyone in this room understands, because they’re living it too.
Add 30 names to your retention rolodex.
Look around. These are the people you’ll be pinging in three months, or three years, and pick right back up with. Sanity checks. “Did you try this yet?” That kind of thing.
This isn't a conference. Seriously.
No booths. No breakout track schedule. Two memorable nights at The Ned, and the only 30 people on earth dealing with exactly what you’re dealing with.
A £700 reservation
holds your place and is applied in full toward your stay and experiences.
Your CxO
experience
The welcome
Arrive* at The Ned. That evening, a kickoff dinner at The Parlour, a hidden basement jazz lounge with 1930s glamour. Stay late for a nightcap in The Vault, a private club most guests never see.
*Your invitation includes full access to Pulse Europe at The Brewery, just down the road.
The
Work
Talking, learning, comparing notes with the people who live and breathe retention. You’ll get answers and proof you’re not the only one white-knuckling this. Plus, some secret surprises we’ve got planned. We’re not telling you yet. That evening, The Candlelit Supper: a private soirée in the Saloon for retention’s inner circle.
The
return
One final half-day before departures. You came in with no one at your level to call. You leave with thirty.
“CxO delivered the kind of conversations you never get to have. Being in a room with my peers, we had an honest dialogue about scaling customer engagement for 1M+ customers, navigating complex post-sales challenges, and whether our AI investments are truly pointed in the right direction. I left energized and ready to put ideas into motion with my org.”
Kelly Morgan
Former Chief Customer Officer, Docusign
Where London's elite go
A space like nowhere else
The founder of Soho House spent five years turning the historic Midland Bank into a private members’ world. The ethos of The Ned has stayed the same since: a space for like-minded professionals to meet, work, and have a good time.
The Ned is the kind of property that earns its reputation. Emerald columns, a resident pianist, a rooftop pool above the St. Paul’s skyline, and a nightclub tucked behind an original vault door. It’s one of London’s most distinctive spaces, and the perfect backdrop for this gathering.
Luxury is still king in London. The Ned is proof. There’s no better setting for retention’s next chapter.
Attendance is limited and by invitation only.
Already received your invitation?