May 15-16 — St. Louis

Industry Leaders
At The Top Of Their Game

Get Inspired & Explore the Pulse Agenda

May 14th

Pulse Day 0

Pulse Academy Live (registration required)
9:00AM-5:00PM

Pulse Academy Live is a full day of in-person learning. Each track incorporates small group discussions, hands-on activities, ask-me-anything sessions, and opportunities to collaborate with like-minded peers.


Pulse Badge Pick Up
1:00PM-5:00PM

May 15th

Pulse Day 01

Breakfast
7:00AM-8:00AM


Keynote
8:00AM-9:30AM


Expo Hall:
9:30AM-5:00PM


Breakout Sessions
10:15AM-5:00PM


Lunch
12:00PM-2:00PM


Pulse Opening Reception
5:00PM-6:30PM

May 16th

Pulse Day 02

Breakfast
8:00AM-9:00AM


Keynote
9:00AM-10:30AM


Expo Hall:
10:30AM-3:00PM


Breakout Sessions
11:00AM-4:30PM


Lunch
12:45PM-2:45PM


Pulse Party:
6:30PM-9:30PM

The Pulse 2024 Tracks

Advancements in Authentic, Human-First AI

Discover the symbiosis of cutting-edge AI and authentic human engagement, as we explore the exciting frontier where Gainsight technology amplifies empathy and propels customer success into a new era.

New Growth Methods in a Post-Sales World

Explore revenue opportunities tailored for customer success and post-sales teams.

Powerful Value-Creating Strategies for Customers

Learn about the (not-so-secret) secrets of delivering and measuring customer value.

Ultimate Tactics for Engaged Customer Communities

Explore the secrets to building and fostering lively customer communities that not only boost adoption and retention but drive self-sustaining customer engagement.

Trailblazing Techniques to Elevate Customer Education

Focus on the practical ways that customer education and training fuels adoption and retention.

Fundamental Practices for Digital Adoption

Discover fundamental methods to increase customer adoption through digital engagement.

Top Methods for Scaling CS Smarter, Not Harder

Built-for-scale sessions aimed at educating the audience on practices that drive CS efficiency and effectiveness.

Must-Have Skills for High-Performing CSMs

Learn directly from your peers about battle-tested techniques to strengthen customer relationships, manage risk, navigate change, and more.

Crucial Insights for Human-First Leaders

Discover principles and practical applications of human-first leadership, and its transformational impact on teams and customers.

Agenda