May 15-16 — St. Louis
Industry Leaders
At The Top Of Their Game
Get Inspired & Explore the Pulse Agenda
May 14th
Pulse Day 0
Pulse Academy Live (registration required)
9:00AM-5:00PM
Pulse Academy Live is a full day of in-person learning. Each track incorporates small group discussions, hands-on activities, ask-me-anything sessions, and opportunities to collaborate with like-minded peers.
Pulse Badge Pick Up
1:00PM-5:00PM
May 15th
Pulse Day 01
Breakfast
7:00AM-8:00AM
Keynote
8:00AM-9:30AM
Expo Hall:
9:30AM-5:00PM
Breakout Sessions
10:15AM-5:00PM
Lunch
12:00PM-2:00PM
Pulse Opening Reception
5:00PM-6:30PM
May 16th
Pulse Day 02
Breakfast
8:00AM-9:00AM
Keynote
9:00AM-10:30AM
Expo Hall:
10:30AM-3:00PM
Breakout Sessions
11:00AM-4:30PM
Lunch
12:45PM-2:45PM
Pulse Party:
6:30PM-9:30PM
The Pulse 2024 Tracks
Advancements in Authentic, Human-First AI
Discover the symbiosis of cutting-edge AI and authentic human engagement, as we explore the exciting frontier where Gainsight technology amplifies empathy and propels customer success into a new era.
New Growth Methods in a Post-Sales World
Explore revenue opportunities tailored for customer success and post-sales teams.
Powerful Value-Creating Strategies for Customers
Learn about the (not-so-secret) secrets of delivering and measuring customer value.
Ultimate Tactics for Engaged Customer Communities
Explore the secrets to building and fostering lively customer communities that not only boost adoption and retention but drive self-sustaining customer engagement.
Trailblazing Techniques to Elevate Customer Education
Focus on the practical ways that customer education and training fuels adoption and retention.
Fundamental Practices for Digital Adoption
Discover fundamental methods to increase customer adoption through digital engagement.
Top Methods for Scaling CS Smarter, Not Harder
Built-for-scale sessions aimed at educating the audience on practices that drive CS efficiency and effectiveness.
Must-Have Skills for High-Performing CSMs
Learn directly from your peers about battle-tested techniques to strengthen customer relationships, manage risk, navigate change, and more.
Crucial Insights for Human-First Leaders
Discover principles and practical applications of human-first leadership, and its transformational impact on teams and customers.