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Want to learn the latest and greatest in CS? Maybe you want to brush up on the principles of PLG? Build your perfect itinerary and hit "blast off" on the ideal day of learning.
In today's economic climate, SaaS companies are having to grapple with a new reality. As new sales slow down and companies shift focus to customer retention and expansion, the work of post-sales and customer success teams has never been more important. This track is dedicated to those proven retention strategies that can be utilized when times are good or challenging. We're all in this together.
New business revenue will always be imperative for companies, but there’s a significant untapped opportunity – expansion revenue. Drive expansion revenue with laser-focus by better understanding where the best opportunities are and which customers are ready. Join this track to dig deeper into expansion strategies and best practices to uplevel your business and drive revenue growth.
Looking to give your team new superpowers in 2023? Digital-led programs empower your teams to efficiently create more value and improve outcomes even with limited resources. Join this track to hear how CS, community, and product leaders leverage digital communications and strategies to help their customers - and cross-functional teams - succeed at scale.
Communities connect, inspire and educate your customers. This track will touch on how you can leverage communities to build value, scale support and education, and encourage peer-to-peer relationships that spur your customers to become advocates - and raving fans - of your business.
Join the CS Ops community as they share insights into how they’re guaranteeing their team’s ability to scale. Whether you’re starting out as a team of one or needing to level up your current team of specialists, these sessions provide guidance for accomplishing the impact you seek. Now, more than ever it’s important for us to learn how to operationalize CS Ops to drive adoption and retention more efficiently!
At Gainsight, we strive to be living proof that you can win in business while being human first. This track is dedicated to sharing that philosophy. Our experts will discuss how everyone can grow, build stronger relationships and lead in a way that is tailored to the challenges we all have to navigate in 2023. We're all leaders. Let's lead together.
Join this track to learn more about what it takes to be an impactful CSM. At the end of the day, customer success is all about building and nurturing relationships, knowing the customer’s needs, and achieving outcomes with a human-first approach. This track will help CSMs identify - and embrace - the skills and qualities that make up a world-class Customer Success team member.
