LIVE & STREAMING • JUNE 9-11, 2021

Get ready for 3 days of binge-worthy customer success content and networking – from your couch, your phone, everywhere!

Immerse Yourself in
the Pulse Experience


Discover best practices to build your team, manage your customers proactively, and accelerate your career in Customer Success and Product Management.

Inspire Customer Centricity & Build Products Customers Love


Hear from innovative leaders inspiring customer-centricity across their companies and find out how top product leaders build more intuitive, impactful products.

Immerse Yourself
in the Pulse Tracks

Top Picks:
Simplifying Customer Success

Think of this track as Season One, Episode One of Customer Success. Whether you’re just starting or are taking the first steps to build out the function, these sessions will impart the most important elements you’ll need to create a best-in-class customer success organization.

New Releases:
Aligning Sales and Customer Success

Benson and Stabler. Shrek and Donkey. Grace and Frankie. Sales and Customer Success. What do these iconic duos have in common? While they have their differences, they work better together. In this track, we’ll share ways that your pre- and post-sales teams can collaborate and stay aligned to create successful, life-long customers.

Customer Success Operations

Without Janet, there is no Good Place. Without Alfred, there is no Batman. Without customer success operations, there is no CS organization. You’re an essential part of keeping the customer success org running smoothly and in this track, you’ll learn tactics on how to do just that.

Familiar Favorites:
Customer Success at Scale

You’ve gathered your team of customer-focused superheroes, implemented the best tech, and have solid processes in place. Now all that’s left is to save the world! Well, save your customers’ worlds. In this track, you’ll learn how to scale your customer success strategies to become a fully customer-centric company. CCOs, assemble!

Pulse Originals:
End-to-End Value

Like a good movie, your post-sales journey should keep customers captivated from beginning to end. Learn how companies like yours are aligning around customer outcomes and delivering value at every stage.

Watch Next:
Customer Success Strategy

When it comes to customer success, you always need to be one step ahead. But if you feel like you’re in a giant game of CCO’s Gambit, attend this track to learn strategies that will help you win. You’ll get into the minds of your investors, anticipate outcomes, sharpen your retention-driving skills, and much more.

Trending Now:
Product Adoption and Experience

We’re all binge-watchers, but are your customers binge-users? Create a product adoption strategy as captivating as the latest docuseries with tactics that will help you deliver a seamless experience that brings users back for more.

Meet the A-List Speakers
at Pulse Everywhere

With over 35 sessions planned, Pulse Everywhere will be the greatest collection of Customer Success and Product talent ever seen at a virtual event.

Alyson Friedensohn Watson



Rowan Trollope



Neeracha Taychakhoonavudh



Laurinda Pang



Jeremy Evans



Janine Sneed



Jean Nairon



Amanda Berger Rosen



Pulse Academy
Live is Back!

Pulse Academy Live is a live virtual training for brand new or aspiring GS Admins, experienced GS Admins, and Customer Success Professionals the day before Pulse Everywhere on June 8th, 2021 from 8:00am to 1:00pm PT. Attendees have the option to select from three course options. Tickets are priced at $149.00. Spots are limited, register today!

Customize Your Pulse Pass

Pulse Everywhere


Experience Pass

This ticket gets you access to all keynotes, breakout sessions and networking opportunities during the Pulse Everywhere conference June 9-11




All-Access VIP Pass

Upgrade your Pulse experience this year. This ticket includes access to a LIVE VIP Pulse Unplugged session with Crossing the Chasm author Geoffrey Moore and Gainsight’s CEO Nick Mehta, Pulse+ access for 1 year, $25 in Merch Store credit, and a ticket to a LIVE 2-Hour Product Strategy Workshop with Gibson Biddle, former Chief Product Officer at Netflix.


Pulse Academy Live


Pulse Academy Live

Get more value out of Pulse when you register for a live virtual training course happening at Pulse Academy Live on June 8th. For aspiring and growing CSMs, “Elevating Customer Success” hits the mark. We also have two courses built for new and advanced Gainsight admins. Accelerate your career with these courses!


Frequently Asked Questions

What is Pulse Everywhere?

Pulse Everywhere is a virtual conference happening on June 9th, 10th, and 11th, 2021. Content and networking opportunities will be available between 8:00 AM – 1:00 PM PDT. Registrants will receive their unique join link as the event draws closer. Pulse Everywhere is the most connected, high-energy, “fired up” online experience for the Pulse community. You’re not going to want to miss it

How much does Pulse Everywhere cost?

Pulse Everywhere is a free online experience created for the Pulse community. There is also an option to upgrade your experience with the All-Access VIP Pass. Please refer to the registration page for additional details.

Where can I attend Pulse Everywhere?

You can attend Pulse Everywhere from any desktop or mobile device connected to the internet. We will share the best browsing experience tips and tricks before the conference.

Where is the agenda and who is speaking?

We will share agenda and speaker updates as soon as we have them. We guarantee that it will be three days of incredible content, virtual networking, and digital connections. It’s definitely the event of the year for Customer Success and Product professionals.

How do I sponsor Pulse Everywhere?

Please email Our Sponsorship Team will be in touch with you as soon as possible. We have some really exciting options to share with you!

I have a question that has not been answered above.

If we missed something or you have a question, please email us at and we’ll do our best to respond as soon as possible.

Thank You to Our Sponsors