Meet the A-List Speakers
at Pulse Everywhere

LIVE & STREAMING • JUNE 9-11, 2021

Alyson Friedensohn Watson

CEO

MODERN HEALTH

Rowan Trollope

CEO

FIVE9

Laurinda Pang

PRESIDENT OF GLOBAL CS

LUMEN

Karl Rumelhart

CPO & EVP, ENGINEERING

GAINSIGHT

Neeracha Taychakhoonavudh

EVP, GLOBAL CUSTOMER SUCCESS & STRATEGY

SALESFORCE

Bernie Kassar

CHIEF CUSTOMER OFFICER

XACTLY

Janine Sneed

WW VP, CUSTOMER SUCCESS

IBM TECHNOLOGY

Kellie Capote

CHIEF CUSTOMER OFFICER

GAINSIGHT

Amanda Berger

SVP, CUSTOMER SUCCESS

HACKERONE

Megs Suratkal

GLOBAL VP, CUSTOMER EXPERIENCE & CS

HEWLETT PACKARD ENTERPRISE

Lorna Henri

VP CUSTOMER SUCCESS

MODERN HEALTH

Maksim Ovsyannikov

SVP, PRODUCTS

GAINSIGHT

Oded Gal

CHIEF PRODUCT OFFICER

ZOOM

Eran Aloni

CHIEF CUSTOMER OFFICER

GONG

Emilia D’Anzica

FOUNDER

GROWTH MOLECULES

Carlos Gonzalez de Villaumbrosia

CEO

PRODUCT SCHOOL

Maeve Dorman

SVP CSM, REVENUE OPS AND ENABLEMENT

PAYPAL

Gibson Biddle

VP OF PRODUCT

FORMERLY NETFLIX

Teresa Anania

VP, GLOBAL CUSTOMER SUCCESS

ZENDESK

Alex Hesterberg

CHIEF CUSTOMER OFFICER

DELPHIX

Mary Poppen

CHIEF CUSTOMER OFFICER, GLINT

LINKEDIN

Jeremy Evans

GLOBAL VP, CUSTOMER SUCCESS

ZUORA

Easton Taylor

VICE PRESIDENT, CUSTOMER SUCCESS

GAINSIGHT

Kevin Meeks

CHIEF CUSTOMER OFFICER

APPTIO

Maria Funkhouser

VP CS STRATEGY, OPS, SUCCESS CENTERS

LUMEN

David Sakamoto

VP, CUSTOMER SUCCESS

GITLAB

Meenu Agarwal

SVP, CUSTOMER SUCCESS

VMWARE

Manish Devgan

SVP PRODUCT MANAGEMENT

SOFTWARE AG

Christina Kosmowski

PRESIDENT

LOGICMONITOR

Nello Franco

MANAGING DIRECTOR

VISTA CONSULTING GROUP

Manjula Talreja

CHIEF CUSTOMER OFFICER

PAGERDUTY

Justin Greenberger

VP, AMER GTM

UIPATH

JoAnna Cook Camacho

VP, EXPERIENCE AND ANALYTICS, AEC DESIGN

AUTODESK INC.

Johannes Loeffler

SVP, HEAD OF GLOBAL CS

PTC

Erika Cowen

VP CUSTOMER SUCCESS

F5 NETWORKS

Ross Fulton

FOUNDER & CEO

VALUIZE

Allison Carroll

SVP CUSTOMER SUCCESS

AVALARA

Will Rahim

SVP, GLOBAL CUSTOMER SUCCESS

DELPHIX

Sherrod Patching

HEAD OF GLOBAL TECHNICAL ACCOUNT MANAGERS

GITLAB

Mickey Alon

CTO & FOUNDER

GAINSIGHT PX

Alfonso Pulido

PARTNER

MCKINSEY & COMPANY

Robin Merritt

SVP, CHIEF OF STAFF & COMMUNITY

GAINSIGHT

Emily Gates

VP GLOBAL CUSTOMER SUCCESS

DATAMINR

Paul Brook

GLOBAL HEAD OF CUSTOMER SUCCESS

HASHICORP

Jennifer Lovette

SVP, CUSTOMER SUCCESS

INVOCA

Jean Nairon

VP, CS OPERATIONS

PTC

Kelly Hall

VP CUSTOMER SUCCESS

MALWAREBYTES

Scott Kilmek

VP, CS OPERATIONS

DELPHIX

Kari Ardalan

RVP, SCALED SUCCESS

ZENDESK

Minh Phan

SR. DIRECTOR, PRODUCT MANAGEMENT

GAINSIGHT

Thuy Koo

DIRECTOR, CS OPERATIONS, GLINT

LINKEDIN

Michel Bardawil

GLOBAL HEAD OF MERCHANT GROWTH SYSTEMS

UBER EATS

Gunjan Marwah Nichani

CS OPERATIONS MANAGER

GRANULAR, a Corteva Agriscience™ Company

Manu Mittal

SR. DIRECTOR, APPLICATION PRODUCTS

GAINSIGHT

Valery Skvirskaya

MANAGER, CS OPERATIONS, GLINT

LINKEDIN

Remco de Vries

VP OF MARKETING

INSIDED

Amanda Reynolds

SR. DIRECTOR, CUSTOMER SUCCESS

WORKDAY

Todd Massey

SENIOR, CS OPERATIONS MANAGER

DELPHIX

Denise Stokowski

GROUP VP, PLATFORM PRODUCTS

GAINSIGHT

Georgi Donev

PRODUCT MANAGER

SOFTWARE AG

Kendra McClanahan

MANAGER, CS OPERATIONS

GAINSIGHT

Dan Steinman

MEMBER OF THE BOARD OF ADVISORS

COMPLETECSM

Harshi Banka

REGIONAL DIR. CUSTOMER SUCCESS

GAINSIGHT

JT Eborn

MANAGER, PRIORITY SERVICES HE

INSTRUCTURE

Steph Gerpe

DIRECTOR OF CUSTOMER SUCCESS, GLINT

LINKEDIN

Josh Weber

SR. CLIENT OUTCOMES DIRECTOR

GAINSIGHT

Melissa Allen

SR. MGR., CS OPERATIONS

OKTA

Tim Van Lew

SR. CLIENT OUTCOMES MANAGER

GAINSIGHT

Renee House

SR. MGR., GLOBAL CS OPERATIONS

GENESYS

Nils Vinje

FOUNDER & CEO, GLIDE CONSULTING

AUTHOR, 30 DAY LEADERSHIP

Irit Eizips

CHIEF CUSTOMER OFFICER & CEO

CSM PRACTICE

Tyler McNally

VP, CUSTOMER EXPERIENCE

GAINSIGHT

Kelly DeHart

SVP, SALES & ACCOUNT MANAGEMENT

GAINSIGHT

Dave Kellogg

PRINCIPAL

DAVE KELLOGG CONSULTING

Lane Holt

DIRECTOR, CLIENT OUTCOMES

GAINSIGHT

Aaron Thompson

CHIEF REVENUE OFFICER

SUCCESSCOACHING

Kristen Hayer

FOUNDER & CEO

THE SUCCESS LEAGUE

Jay Nathan

CO-FOUNDER, GAIN GROW RETAIN

CCO, HIGHERLOGIC

Dana Soza

FOUNDER & CEO

CUSTOMER EVERYTHING

Jeff Breunsbach

CO-FOUNDER, GAIN GROW RETAIN

DIR. CUSTOMER EXPERIENCE, HIGHERLOGIC

Sabina Pons

PARTNER & PRINCIPAL CONSULTANT

GROWTH MOLECULES

Mike Belsito

CO-FOUNDER OF PRODUCT COLLECTIVE

ORGANIZER OF INDUSTRY: THE PRODUCT CONFERENCE

Violaine Yziquel

CEO, CUSTOMER SUCCESS NETWORK

SR. MGR OF CUSTOMER SUCCESS, SLACK

Srikrishnan Ganesan

CO-FOUNDER & CEO

ROCKETLANE CORP

Jen Bruno

SR. CS BUSINESS PARTNER, ENABLEMENT & TRANSFORMATION

GAINSIGHT

Chris Conant

SVP CUSTOMER SUCCESS GROUP

SALESFORCE

Sterling Cottam

SENIOR DIRECTOR OF CUSTOMER VALUE REALIZATION

DECISIONLINK

Brandon Cestrone

FOUNDER, CS INSIDER

SR. CS MANAGER, FUNNEL

Elaine Cleary

CUSTOMER SUCCESS EVANGELIST

GAINSIGHT

Bryan Plaster

CO-FOUNDER AND CEO

COMPLETECSM

Greg Rose

CHIEF EXPERIENCE OFFICER

INTELLUM

Ruben Rabago

CHIEF CUSTOMER OFFICER

INTELLUM

Lauren Costella

BOARD MEMBER, CS LEADERSHIP NETWORK

VP CS, GOODTIME.IO

Natasha Narayan

CEO AND CO-FOUNDER

ICEBERGIQ

Mike Maday

DIRECTOR, CLIENT OUTCOMES

GAINSIGHT

Ben Anthonisz

MANAGER, CUSTOMER EDUCATION

BIZZABO

Adrian Speyer

HEAD OF COMMUNITY

HIGHER LOGIC

Christine Friscic

MANAGER, PMM

GAINSIGHT

Sylvie Woolf

GLOBAL HEAD OF CS & SOLUTIONS ENGINEERING

FRONT

Edgar Ramirez Vilchez

DIRECTOR, CS OPERATIONS

ADP

KC Duggan

DIRECTOR, REVENUE SYSTEMS

MINDBODY

Dominic Constandi

VICE PRESIDENT, CUSTOMER SUCCESS

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